Cloud Solutions Engineer

• Design, build, and maintain highly available, scalable, secure, and cost-effective cloud infrastructure and supporting services.
• Implement, maintain, and continuously improve monitoring, alerting, logging, and observability practices to detect reliability risks early and ensure alerts are actionable.
• Proactively assess production systems for operational risk, performance bottlenecks, resiliency gaps, and recurring failure patterns; recommend and implement preventative improvements.
• Define, track, and improve service reliability indicators, objectives, and error budgets in partnership with engineering, product, and operations teams to balance reliability, customer impact, and delivery priorities.
• Partner with engineering, product support, cloud operations, and infrastructure teams to strengthen incident response readiness, improve communication, and drive timely resolution of production issues.
• Lead root cause analysis and cross-functional incident retrospectives, translating findings into preventative actions that reduce recurring incidents and improve system resiliency.
• Develop automation, operational tooling, deployment support, and infrastructure provisioning practices to reduce manual effort, improve consistency, and minimize operational toil.
• Conduct regular performance tuning, capacity analysis, reliability reviews, and system health assessments to support SLA commitments and customer expectations.
• Drive continuous improvement initiatives that improve reliability engineering practices, operational maturity, and productivity across teams.
• Participate in a structured on-call rotation during primary business hours and contribute to incident management best practices.
• Stay current with industry trends, best practices, and emerging technologies in site reliability engineering, DevOps, cloud operations, automation, and observability.

• BS/BA degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent practical experience.
• 3+ years of experience in Site Reliability Engineering, Cloud Operations, DevOps, Software Engineering, or a related technical role supporting cloud-based production systems.
• 5+ years of hands-on software engineering experience, including application design, code review, testing, debugging, release processes, and supporting production software systems.
• Proficiency with cloud computing platforms such as AWS, Azure, or GCP, including experience with infrastructure as code tools such as Terraform.
• Hands-on experience with monitoring, logging, alerting, and observability tools such as Datadog, AWS CloudWatch, SolarWinds Database Performance Analyzer, or similar platforms.
• Experience participating in or improving incident response processes, including use of tools such as PagerDuty, JSM Operations, or similar incident management platforms.
• Experience conducting root cause analysis, identifying systemic risks, and implementing preventative measures to reduce production incidents.
• Familiarity with SRE practices such as service level indicators, service level objectives, error budgets, toil reduction, blameless post-incident reviews, and reliability-focused engineering.
• Expertise in scripting or programming languages such as PowerShell, Python, Bash, C#, Go, or .NET for automation and tooling.
• Strong understanding of database concepts and administration, including T-SQL scripting, indexing, query performance, and performance tuning for MS SQL Server and/or PostgreSQL.
• Solid understanding of networking concepts, security best practices, and system administration in Windows and Linux environments.
• Experience with CI/CD practices, deployment automation, configuration management, and modern DevOps methodologies.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and drive timely, sustainable resolution.
• Clear communicator who thrives in collaborative, cross-functional environments and can explain technical risks, tradeoffs, and recommendations to varied audiences.
• Demonstrated curiosity, ownership, and a continuous improvement mindset focused on reliability, prevention, and operational excellence.

Required Skills and Technologies

• AWS or comparable cloud platform experience
• MS SQL Server and/or PostgreSQL
• Windows Server OS and Linux OS
• PowerShell and at least one additional scripting or programming language such as Python, Bash, C#, or .NET
• IIS and web application hosting concepts
• Monitoring, alerting, observability, and incident management practices
• Infrastructure as Code and automation practices

Preferred Skills and Technologies

• Knowledge of .NET Framework and languages such as C# or VB.NET
• Experience with monitoring and observability tools such as Datadog, AWS CloudWatch, and SolarWinds Database Performance Analyzer
• Experience with PagerDuty, JSM Operations, or similar incident management platforms
• Knowledge of Agile development practices and tools such as JIRA
• Knowledge of web development practices and technologies
• Experience with ticketing systems such as Microsoft CRM
• Advanced knowledge of AWS hosting technologies
• Advanced knowledge of DevOps practices, release automation, and operational readiness
• Experience with security and endpoint protection tools such as CrowdStrike Anti-Virus

Salary will generally fall between $93,547 - $152,629 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.