Support Engineer - Digital -

With our 360° offer we support companies in all sectors in implementing Smart Industry solutions, from the up and reskilling of entire teams to the delivery of complete projects. Our added value? We make incredible happen!

Main tasks :

• Provisioning of catalog IS/IT services (staging of new computers, installation of softwares,…)

• Onboarding of new end-users

• Remote or on-site resolving technical problems with hardware, software and connectivity (L0 - L1) * Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve

• Advise end-user about the use of catalog IS/IT services

• Participate in the configuration and support of internal systems

• Participate to all End-Support Squad tasks (physical inventory, evacuation of obsolete equipment,..)

• Adhering to documented policies, procedures and processes that are specific to the IS/IT department

• Clear and concise documentation of all end-user interaction within appropriate ITSM tool

• Working closely together with the Squad Leads, IT Manager and IT Program Manager to report status, facilitate decisions, manage risks and escalate as needed. Business Industry

Digital Profile

• You ideally have a degree in IT

• Mandatory: You have at least 3 years of experience as a Support Engineer in a >100 end points IT environment

• You master the installation of new end-points (laptops, computers,…) in a Windows environment

• Advanced knowledge in Computer Hardware

• Advanced knowledge in Common Software applications

• Advanced knowledge in Microsoft Operating system

• Proficient knowledge in Printer Hardware

• Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices

• Proficient knowledge in ITSM software

• Microsoft Office & Office 365 applications

• You are familiar with most of the following technologies:

o Windows 10-11, Windows Server / AD

o PowerShell

o Linux basics

o VMware vSphere vCenter

o Backup solutions (Veeam)

o Wireless solutions

o TCP/IP / Antivirus / VoIP basics / Printing / Cybersecurity basics

o Mobile devices

• Experience working with Jira/Confluence is a clear asset

• Experience working with SharePoint (hosting and content) is a clear asset

• Good knowledge of French and ability to work in English.

• Solution and customer-oriented

• Autonomous and results oriented

• Passionate about IT and eager to always learn

• Ability to change business context regularly

• Ability to integrate easily into an existing team and to fully collaborate

• Project management basis

· Benefiting from a competitive salary package including several extra-legal benefits

Akkodis is an organization with more than 1,000 engineering, scientific and digital experts in Belgium. Our mission is clear: create a smarter future together! We are a one-stop-shop for engineering, IT, Life Science, and new technologies. Our combined passion for talent and technology allows us to look at the world differently.