IT Workplace Support Engineer

The on-site IT Support Engineer is the first point of contact for all internal IT incidents at HCME. The role is responsible for receiving, triaging and routes non-WPS incidents directly to the appropriate IT team, and for directly handling and escalating incidents and requests within the scope of Workplace Services. For WPS tickets, the IT Support Engineer remains the primary contact for the end user throughout the entire process. The role also provides dedicated support for IT devices used within the OT environment and delivers priority support to VIP users, always with a focus on user experience and operational continuity., * Acting as the on-site single point of contact for all internal IT incidents received via phone or walk-ins, ensuring every call is handled professionally and routed to the right team without delay.

• Remaining the primary contact for the end user throughout the full lifecycle of any WPS incident and requests, even when escalated to L2 or L3.
• Delivering customer focused, professional, prompt and effective first-line IT support to all HCME employees.
• Providing dedicated IT support for devices used in the OT environment, with appropriate urgency and prioritization.
• Delivering priority support to VIP users, ensuring a seamless and professional experience at all times.
• Maintaining accurate ticket administration and contributing to a well-organised, knowledge-rich support environment.
• Handles joiner, mover and leaver processes: provisioning devices and accounts, onboarding new employees and decommissioning leavers.
• Prepares, configures and deploys laptops, smartphones, tablets (iOS, Android, Windows) and other workplace devices for end users.
• Performs on-site support at the Amsterdam office and, when required, at other HCME locations in scope.
• Striving for continuous improvement of the end user experience and first-line support quality.

• 1+ year of experience in a similar role.
• Very good communication skills with a strong customer focus and a patient, approachable manner.
• Proactive way of working, able to manage multiple priorities simultaneously.
• Ability to stay connected with all stakeholders and communicate clearly on ticket status and resolutions.
• Comfortable working in a dynamic organisation where processes are still being built.
• Experience in an IT first-line support or helpdesk role, preferably in a corporate environment.
• Is up to date with the latest developments in modern workplace technology and brings a genuine interest in continuous improvement.
• Experienced in delivering high quality workplace services, including Microsoft Intune, M365, Windows endpoint support and mobile device management (iOS, Android, Windows tablets).
• Dutch and English language skills are required.

Pulled from the full job description Pension plan Flexible schedule, * Compensation built of a yearly gross salary between 49.000 euros and 70.000 euros (including holiday allowance and based on experience)

• 27 days of leave + 13 extra collective days of leave (ADV)
• ‘Metalektro’ Collective Labour Agreement (CLA)
• Excellent pension scheme with a high employer contribution
• Working from home possibility and flexible working hours
• Budget of 1500 euro’s to set up your workplace
• Collective accident insurance
• International learning and development program
• Career opportunities

At Hitachi Construction Machinery Europe (HCME), we design and manufacture one of the world’s most extensive ranges of hydraulic excavators-from compact one-tonne units to colossal 780-tonne mining machines. Our portfolio also includes wheel loaders, rigid dump trucks, and highly specialized equipment for unique applications. But at HCME, we believe we build more than machines. We build the future of construction. As part of the global Hitachi family, we are driven by innovation, environmental responsibility, and a deep commitment to customer trust and satisfaction. Our Amsterdam headquarters is home to a diverse, forward-thinking team developing next-generation technologies and support services that empower customers across Europe and beyond.