Global Learning Experience Design Senior Manager - AI-powered Upskilling Campaigns

• Define and structure learning problems from ambiguous or incomplete briefs, asking the right questions to move forward with confidence, from uncertainty to learner-centric design solutions with observable success criteria
• Conduct learner and stakeholder analyses to understand needs and skill gaps to shape targeted solutions
• Partner with rapid response team colleagues, SMEs, other internal teams to select most appropriate process, structure, technology, and delivery formats depending on identified learning goals
• Distil complex topics into learner-friendly formats using storytelling, real-world scenarios, and behaviorally driven design approaches that connect learning directly to how people work. That includes but is not limited to digital and agentic experiences, assessment design, live learning events, performance support
• Curate and contextualize external learning assets while helping build BCG-specific capabilities
• Prototype ideas and conduct proof-of-concepts quickly to continuously refine based on feedback from stakeholders and end-users
• Apply AI tools throughout the design process while maintaining instructional integrity and editorial judgement by reviewing and refining AI generated content for accuracy, learning efficacy, and tone alignment
• Work independently with existing source material and content to develop effective learning experiences, bringing in subject matter experts to validate accuracy and relevance
• Perform independently in a fast-paced, intellectually intense, service-oriented environment

AI application and innovation

• Understand AI and LLM fundamentals (e.g., model behavior, token limits, embeddings, prompt memory, retrieval augmentation) to guide responsible and effective use
• Design logic, feedback rules, and guardrails for AI-powered learning experiences incl. custom AI agents
• Partner with engineers and product teams to translate learner needs, business goals, and L&D use cases into actionable inputs and rapidly iterate on scalable, personalized AI-powered learning solutions-from concept to MVP
• Adopt AI tools early and staying curious about emerging trends, exploring their potential to enhance learning design and strengthen internal AI practices

Stakeholder management and project management

• Run intake conversations that produce clear problem statements, agreed success metrics, and defined scope
• Partner effectively with senior stakeholders and diverse teams to drive alignment and progress, advocating for learner-centric, high-quality solutions
• Apply structured problem solving and sound judgment to navigate ambiguity and trade-offs
• Communicate clearly and credibly, adapting your message to different audiences and contexts, e.g. explaining learning experience design best practices and rationale to stakeholders
• Adapt to shifting priorities and evolving briefs without losing sight of design quality or learner outcomes with a solution-oriented mindset
• Work successfully within a complex matrixed structured organization to manage relationships and align learning solutions with project teams
• Thrive in ambiguity and approach open-end problems with curiosity, creativity and system-thinking to drive progress
• Manage timelines and deliverables with various stakeholders in a dynamic, fast-evolving environment
• Manage multiple priorities with discipline, reliability, attention to detail, timely delivery, and high-quality outcomes

• Bachelor’s or Master’s degree in a relevant field such as human-computer interaction (HCI), computer science, AI/ML, cognitive science, education, instructional design, learning science, or digital technology
• Minimum 6-9 years’ experience in learning experience design, with a focus on applying AI to develop innovative solutions (e.g., adaptive learning/assessments, AI tutors, chatbots, virtual coaches, and AI-enabled learning solutions) to enhance personalization, automation, and content creation
• Strong working knowledge of adult learning theory and learning experience design principles and their application in practice
• Tech-savviness and proficiency in using Digital/AI tools (e.g. Articulate 360, Synthesia, ChatGPT, Claude) to design AI-enabled learning solutions that provide timely, contextual support at key moments of need-seamlessly integrated into daily workflows
• Critical eye for evaluating and refining AI-generated output
• Experience working with technical teams, including engineers and product managers
• Practical experience in applying agile and user centric design principles is preferred
• Strong project management skills with the ability to think systemically while managing executional details effectively
• Experience in translating complex topics into practical application as well as strong critical thinking and storytelling to turn content into clear, compelling narratives partnering with SMEs
• Confidence in working with stakeholders, balancing perspectives while advocating for high-quality solutions
• Thrive in fast-paced environments and be able to deal with ambiguity and direction changes
• Experience working with remote international teams bringing people together across different perspectives and priorities to move work forward
• Excellent English language oral and written communication skills

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

BCG’s 2030 strategy is built on building the most AI-fluent workforce in the world - and the quality of the learning experiences that get people there is what makes that ambition real. Join us to pioneer AI-powered learning experiences that scale, personalize, and transform how our people grow. As Learning Experience Design Senior Manager, you will be part of a rapid response team, working at the execution layer where strategy becomes tangible learning. You will translate strategic direction into concrete, high-quality learning experiences that reflect both the latest in learning science and the possibilities of AI - bringing BCG-specific context, instructional rigor, and hands-on design craft to every solution.

Your day-to-day spans the full design cycle. You will design and deliver firm-wide learning campaigns - integrating learning in the flow of work, agentic experiences, digital learning, and live events into coherent, measurable journeys. You will apply AI tools and techniques to develop innovative learning solutions, automate design workflows, and prototype intelligent agents that personalize and scale our learning offerings. You will bring learning and development best practices into everything you build - ensuring solutions are not just technically capable but grounded in how people learn and change behavior. You will collaborate closely with engineers, product teams, data analysts, learning architects, and fellow learning designers to test hypotheses, uncover insights, and co-develop solutions that drive measurable learning and business outcomes in a fast-moving environment., You’ll be dedicated to our Rapid Response team that takes care of high priority business requests to upskill our workforce quickly in emerging topics. Your current focus will be on AI and Digital Fluency. You’ll work closely with the Global Learning Architecture & Operations teams, a distributed and diverse group of learning professionals delivering learning at scale across BCG. You will also collaborate with colleagues from Digital, AI, Practice Areas, IT, and People teams across regions to ensure upskilling efforts are aligned, practical, and embedded in how the firm operates.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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