Program Manager (Markets Operations & Controls Target Operating Model)- London

FDM is a global business and technology consultancy seeking a Program Manager to work for our client within the Financial Services sector. This is initially a 6 month contract with the potential to extend and will be a hybrid role that will be based in London., Our client is seeking a Program Manager lead role in the target operating model design and delivery for Markets Operations & Controls. This will include forming and running numerous workstreams across our group, collaborating with Operations and Controls leads in each of our businesses across the Markets division.

This is a combined Program Management Role. The candidate must be able to Lead, Influence and execute on business analysis and Project Management Office capabilities. Responsibilities:

• Designing and implementing the target operating model for Market Operations and Controls, seeking input from key senior stakeholders including Head of Businesses, COOs in the business lines and Head of Operations and Controls from across Markets.
• Develop end to end RACI to determine governance for making key decisions that affect operations processes for the Markets division.
• Design of future state service model, including defining touch points for customers, outlining service standards and escalation processes.
• Define key skillsets needed for each Operations team, lead on conducting skills assessments and review training needs for the function as a whole.
• Work with teams to design and deliver key KPIs and KRIs for operations teams in scope for target operating model re-design
• Partner with Compliance and CRO teams, work through legal entity and other compliance considerations
• Ensure each workstream has a delivery roadmap, detailed plans and progress reporting
• Set up and run program governance including monthly Steering Committees
• Document business cases, service models (SLAs), KPI documents and other associated project artefacts.

• 5+ years in operating model design, legal entity considerations, org design, service models and SLAs
• Excellent documentation and presentation skills
• Proven track record in leading large-scale transformation within financial markets.
• Strong understanding of FMI operations or global markets and banking operations.
• Excellent stakeholder management, governance and communication skills.Ability to influence decision making and negotiate outcomes across multiple stakeholder groups.
• Analytical mindset with ability to deep dive on detail.
• Investment banking background Desired professional qualifications such as: Prince II, PMP, Agile, Lean Six Sigma

Pulled from the full job description Annual leave Company pension

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension