Data Centre Operations Technician - Remote, Worldwide

Optronix provides data centre operations and services to clients across the UK and beyond. We’re looking for a Data Centre Operations Technician to help manage our DCIM environment and ticket queue. This is a fully remote position open to candidates in any location. Responsibilities Maintain and update DCIM records - assets, capacity, power, and connectivity dataManage the incident and service request queue: triage, track, and resolve tickets to SLAIdentify recurring issues and escalate as neededSupport asset moves, adds, and changes across client environmentsKeep documentation accurate and current

Experience with a DCIM platform (e.g. Sunbird, Nlyte, Device42, or similar)Experience with a ticketing/ITSM system (e.g. ServiceNow, Jira, Zendesk)Strong organisational skills and attention to detailClear written EnglishAble to work hours that overlap with UK business hours Nice to have We don’t expect all of these - tell us where your strengths are. Networking CCNA (or CCNP / equivalent) certificationUnderstanding of TCP/IP, VLANs, routing/switching, and structured cablingFamiliarity with fibre and copper standards (e.g. MPO/LC, Cat6/6A) Operating systems Linux administration (Ubuntu, Red Hat / RHEL, CentOS)Windows Server administrationCommand-line comfort and basic shell scripting (Bash / PowerShell) Cloud & virtualisation Microsoft Azure (AZ-900 or above), AWS, or GCP exposureVMware vSphere / ESXi, Hyper-V, or ProxmoxUnderstanding of hybrid and colocation environments Automation & scripting Python or PowerShell for automation and reportingFamiliarity with APIs for pulling/pushing DCIM and monitoring dataExposure to infrastructure-as-code (Terraform, Ansible) a plus Monitoring & tooling Experience with monitoring platforms (Zabbix, PRTG, Nagios, SolarWinds, Grafana)SNMP and out-of-band management (IPMI, iDRAC, iLO) Data centre & facilities Understanding of power (PDU, UPS, redundancy/N+1), cooling, and rack layoutHands-on hardware experience: server/switch install, cabling, labellingAwareness of environmental monitoring and capacity planning Process & standards ITIL foundation or equivalent service-management knowledgeAwareness of data centre standards (Uptime Institute Tiers, TIA-942)Exposure to security/compliance frameworks (ISO 27001, SOC 2)

Up to £45,000 per year - same band worldwide, based on experienceDiscretionary bonus schemePaid overtimeFully remote, work from anywhere