IT Manager

Looking for an opportunity to utilize your exceptional skills, challenge yourself, and make a high impact in the workplace? Join our team and play a vital role in supporting the daily operations of the Disability Determinations Services (DDS). In this position you’ll serve as the Information Technology director for the DDS program, overseeing the agency’s Computer Center housed in the Baton Rouge Area Office as well as remote LAN/WAN centers housed in New Orleans DDS and Shreveport DDS. In this role you will help provide users with Disability Determination Services a stable system to process disability claims for the citizens of Louisiana. Here, you’ll enjoy displaying and expanding your knowledge and skill in a myriad of ways that significantly help DDS continue to provide quality service to the community. Come be a part!, A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles., + Supervises and manages permanent professional staff, hiring and training new employees, and prepares performance evaluations

• Manages software initiatives of Social Security Administration as well as DDS

• Manage operations, programming functions, and security for the statewide mainframe and IWS/LAN operations in three DDS offices

• Implements and monitors policies and procedures for all operational functions

• Prepares specifications and evaluations for bids to secure software and/pr software services

• Plans and projects personnel, budgeting, equipment, and space needs

• Designs and manages special studies, onsite observations, and statistical evaluations to analyze statewide performance involving system operations that affect production, cost, quality, and time considerations

• Serves on state and national committees representing DDS needs on system related issues

• Coordinates and helps perform on-site audits of overall system operations, Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to), BST: Building and Supporting Teams - How well do you work with others to achieve shared goals and contribute to a positive team environment?

• I avoid teamwork, create conflict, or don’t contribute.

• I contribute to team efforts with encouragement and guidance.

• I work well with others, contribute consistently, and support the team.

• I unite teams, build trust, and help others work through conflict.

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BST: Building and Supporting Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

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CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.

• I share main ideas clearly and adapt to the audience when reminded.

• I communicate clearly, listen actively, and explain complex ideas well.

• I craft messages that connect, inspire, and drive action across audiences.

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CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

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DIn: Demonstrating Initiative - How well do you take action and solve problems on your own without waiting for direction?

• I wait for direction, avoid ownership, and don’t solve problems.

• I meet expectations and help with solutions when asked.

• I take ownership, solve problems, and follow through.

• I take initiative, innovate, and deliver results beyond expectations.

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DIn: Demonstrating Initiative - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

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MSy: Managing Systems - How well do you recognize and improve how people, processes, and tools work together as a system?

• I focus on surface issues and miss patterns or broader system impacts.

• I see some patterns but overlook system-wide causes or consequences.

• I understand how parts of the system interact, make informed decisions, and adapt as conditions change.

• I solve root problems by thinking across systems and strengthen coordination, long-term outcomes, and system resilience.

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MSy: Managing Systems - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

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TO: Training Others - How do you design or deliver training to help others learn and grow?

• I struggle to create clear or engaging training experiences, and my content may be disorganized or inaccurate.

• I can deliver basic training content, but I may have trouble explaining it clearly, adjusting to learners, or checking their understanding.

• I design structured, relevant training; I engage learners, adjust my methods when needed, and check for understanding with clear feedback.

• I create interactive, high-impact training that adapts to learners’ needs, reinforces key ideas, and supports long-term growth through feedback and assessment.

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TO: Training Others - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

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To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH.

Building and Supporting Teams:The ability to combine one’s actions and efforts with others to work toward achieving a common goal.

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Demonstrating Initiative:The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.

Displaying Expertise:The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.

Displaying Professionalism:The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Leveraging Technology:The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.

Managing Performance:The ability to plan, monitor, and document employee performance throughout the year.

Managing Systems: The ability to influence how people, processes, tools, and technology interact as an integrated system to support teams and achieve organizational outcomes.

Training Others:The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.

Minimum Qualifications

Seven years of experience in information technology; OR

Six years of full-time work experience in any field plus five years of experience in information technology; OR

An associate’s degree in information technology plus five years of experience in information technology; OR

A bachelor’s degree plus five years of experience in information technology; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR

A master’s degree plus four years of experience in information technology., Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field., The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175610) ., Have you completed twenty-four (24) semester hours in an information technology, computer science, engineering, mathematics, or business analytics field from an accredited college or university?

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health (https://ldh.la.gov/)

This position may be filled in the following parishes: East Baton Rouge

This is apromotionalopportunity open only to current permanent employees in aclassified positionwith Louisiana Department of Health, Office of the Secretary., Information on the Louisiana Works, Louisiana Rehabilitation Services is available here (https://www.laworks.net/workforcedev/lrs/lrs_rehabilitation.asp) .

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program