Tier 1 Technical Support Reception

BobCAD is looking for a Tier 1 Technical Support Reception to provide our customers with excellent support services. You will work with the Technical team and assist with administrative functions.

What your role will be:

• Respond to multiple calls and create tickets for customer call backs
• Manage database entry
• Post Processor requests received and routed properly
• Refund calls handled per proper protocol and follow through to completion
• Licensing of software
• E-mailing customers
• Collection, reporting and posting of weekly statistics
• Registration of software
• Schedule training events with customers and entered into CRM
• Monitor and respond to Customer Support Chat system

• Ability to answer customer questions quickly, effectively, and politely by phone or e-mail
• Proficient with Microsoft Office 365 products. (Word, Excel, Planner, SharePoint, Teams)
• Ability to e-mail customers (Outlook, Thunderbird, etc.)
• Ability to maneuver around the companies’ database quickly while servicing the customer
• Good verbal and written communication skills, * Typing at a speed of 40wpm
• Bilingualism

Competitive Hourly Wage based on Experience Full-Time