Internal Support

As an Internal IT Support at Ireckonu, you will own and maintain the company’s internal IT environment, ensuring employees have secure, reliable access to the systems, devices, and infrastructure they need to work effectively. You will be responsible for identity and access management, endpoint administration, Microsoft 365, networking, servers, and security, while continuously improving our internal IT landscape. Your main scope will be an internal-facing role supporting Ireckonu employees and infrastructure, with a possibility to delve into Technical Support tasks as you grow in the role. You will

• Own identity and access management across Microsoft Entra ID and core business applications, including user provisioning, permissions, SSO, and Conditional Access.
• Manage employee onboarding and offboarding, devices, software deployment, and Microsoft Intune.
• Administer Windows Server, Active Directory, DNS, DHCP, Group Policy, file servers, and certificates.
• Manage network infrastructure, including switches, firewalls, VLANs, VPNs, and office Wi-Fi.
• Administer Microsoft 365, Exchange Online, SharePoint, Azure, licensing, and mail security.
• Plan and maintain backups, disaster recovery, hardware lifecycle, assets, and vendor relationships.
• Maintain endpoint security, security baselines, access reviews, and support infrastructure-related security incidents.
• Provide day-to-day IT support for employees, resolving access, tooling, and device issues.
• Manage office IT infrastructure, including meeting room technology, printers, inventory, and customer hardware environments.
• Maintain documentation and continuously improve internal IT services, security, and operational processes.
• Over time, you will have the chance to be more involved in general technical support engineer tasks as well; helping troubleshoot access issues, diagnosing environment-level problems, and sharing knowledge that bridges internal IT and platform operations.
• Deepen your understanding of a SaaS product environment and build strong cross-team relationships, with the possibility of taking more Technical Support Engineer tasks in the future.

• 3-5 years of experience in systems administration, infrastructure, or internal IT.
• Experience managing Microsoft Entra ID, Microsoft Intune, Microsoft 365, Windows Server, and Active Directory.
• Good understanding of networking, VPNs, firewalls, DNS, DHCP, Group Policy, and endpoint management.
• Experience with identity and access management, security best practices, backups, and disaster recovery.
• PowerShell or other scripting experience is a plus.
• You take ownership, communicate clearly, and enjoy solving technical challenges.
• You are organised, proactive, and comfortable managing multiple priorities in a fast-paced environment.
• You create clear documentation and continuously look for ways to improve internal IT operations.

Ireckonu is on a mission to be the world’s most trustworthy Customer Data Platform, empowering hotels with truly reliable insights and streamlined software to create unforgettable guest experiences. We are proud to be trusted by CitizenM, Okura, Mandarin Oriental Hotel Group and many more. By joining Ireckonu, you become part of a diverse, international team where you’re empowered and challenged to grow, and where we celebrate our wins together.

By joining Ireckonu, you will enjoy the following:

Prime location & flexibility: Our office is located inside the Olympic Stadium in Amsterdam. While we value bringing people together because we believe that boosts our best work, we also offer the possibility to work from home 2 days per week. Development: We are committed to making sure to grow our colleagues together with the company and provide an annual learning and development budget. We believe in continuous learning and development. Dynamic & collaborative culture: We work together and celebrate together. With your annual company events and team outings, we make sure to keep our team spirit high. Daily lunch: We care about our colleagues and to create an optimum working environment, we provide a healthy and hearty lunch every day. Remote working: Our business revolves around hospitality. We provide the possibility to work remotely 3 weeks a year and combine work with travel or spending time with your loved ones abroad. Special Fridays: Every Friday, we order a special lunch and get together at the end of the day to enjoy beers from our in-house beer tap to have a nice start to the weekend!

Did you know?

• One of the best indicators of our competitiveness is having an in-house racing simulator, where we like to challenge ourselves for those top positions on the leadership board.
• We are a dog-friendly office and have 2 office dogs, Loki and Pepper, who spread joy, tail wags and top-tier emotional support.
• Some of the people who were part of when Ireckonu was founded back in 2014, are still with us today. This is a testimony to being dedicated to the company’s journey and growth within the company.