IT Systems Administrator

The IT Systems Administrator is responsible for the day-to-day support, maintenance, security and performance of the organisation’s IT infrastructure. This role ensures the reliability and availability of servers, networks, cloud services, business applications, and end-user systems while providing technical support and contributing to IT projects and continuous improvement initiatives., * Manage Microsoft 365, Active Directory, Azure Active Directory (Entra ID), Exchange Online, and other cloud services.

• Maintain and monitor Windows server environments.
• Support endpoint management, including laptops, desktops, mobile devices and printers.
• Manage user accounts, permissions, group policies and security policies.
• Perform routine system updates, patch management and firmware upgrades.
• Assist in monitoring backup and disaster recovery solutions, ensuring regular testing and successful recovery procedures.
• Maintain network infrastructure including switches, wireless networks, VPNs and internet connectivity.
• Troubleshoot hardware, software, networking and infrastructure issues.
• Provide guidance and technical support to the 1st-line IT Technician.
• Act as the escalation point for more complex IT issues that cannot be resolved at first line.
• Monitor system performance, availability and capacity, taking proactive action where required.
• Implement and maintain cybersecurity controls including endpoint protection, multi-factor authentication, vulnerability management and security monitoring.
• Document systems, configurations, procedures and technical standards.
• Support IT projects including infrastructure upgrades, migrations, cloud adoption and new technology implementations.
• Liaise with third-party vendors, managed service providers and software suppliers.
• Ensure IT systems comply with company policies, security standards and relevant regulations.
• Work with the wider IT team to troubleshoot and maintain the ERP system.
• Provide out-of-hours support when required (for system and network upgrades or major system failures).

Essential.

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Experience supporting endpoint devices and Windows operating systems.
• Experience maintaining Windows Server environments.
• Strong knowledge of Microsoft 365 administration.
• Experience with Active Directory and Microsoft Entra ID.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs and firewalls.
• Knowledge of backup, disaster recovery and business continuity principles.
• Ability to prioritise workload and manage multiple tasks effectively.

Desirable.

• Knowledge of Microsoft Intune and endpoint management.
• Familiarity with PowerShell scripting and automation.
• Experience with cybersecurity tools and security best practices.
• Experience with ITSM solutions and helpdesk ticketing systems.
• Knowledge of ITIL principles or service management frameworks.
• Experience working with or maintaining ERP systems.

Personal Attributes:

• Customer-focused, approachable, and patient when supporting users.
• Analytical and methodical approach to problem solving.
• Strong attention to detail.
• Self-motivated with the ability to work independently.
• Collaborative team player with excellent interpersonal skills.
• Proactive mindset focused on continuous improvement.
• Ability to communicate technical information to non-technical users.
• Commitment to maintaining confidentiality and security of company information., * Degree in Information Technology, Computer Science or a related discipline, or equivalent practical experience.
• Relevant industry certifications are desirable, such as:
• Microsoft Certified (Azure Administrator, Modern Desktop Administrator or equivalent).
• CompTIA Network+
• CompTIA Security+
• VMware VCP
• ITIL Foundation

What We Offer:

• Early finish on Fridays.
• Company pension.
• Health cash plan.
• Free parking.
• Rural location.
• Supportive working environment.
• 20 days annual leave, plus bank holidays and paid company closure days.

We are one of the UK’s leading manufacturers of Kitchens, Bedrooms and Bathrooms, supplying more than 4,000 KBB trade customers nationwide. Founded in 1980, ECF (East Coast Fittings Ltd) is a dependable, British, family-owned business with over 40 years’ experience in the manufacture and supply of high quality furniture and components. Operating from over 130,000 sq. ft. of manufacturing, warehouse and office space in the heart of rural Leicestershire, our purpose-built facilities are home to our established core brands. These brands have seen significant growth in recent years, driven by continued investment, innovation and in-house development.