Client Technology Manager

• Lead the delivery of client technology solutions, including Wi-Fi, networking, internet connectivity, telephony and AV systems.
• Manage and develop a small team, providing coaching, support and clear direction.
• Work with Sales, Account Management and Operations to scope, design and deliver technology solutions that meet client needs.
• Oversee technology projects from planning through to successful delivery and handover.
• Manage relationships with third-party suppliers, ensuring strong performance and service quality.
• Support solution design, cost estimation and technical input for client proposals.
• Drive continuous improvement across client technology services, documentation and operational processes.
• Monitor service performance and identify opportunities to enhance reliability, scalability and customer experience.

• Experience managing client-facing technology services in a multi-site environment.
• Strong knowledge of enterprise networking, Wi-Fi, internet connectivity, telephony and AV technologies.
• Experience delivering technology projects and coordinating internal teams and external suppliers.
• Excellent stakeholder management and communication skills, with the ability to explain technical concepts to non-technical audiences.
• Proven experience leading, coaching and developing a small team.
• A customer-focused approach with strong organisational and problem-solving skills.

Desirable

• Experience with Cisco Meraki, Ruckus, Microsoft Teams Rooms, Zoom Rooms, Yealink or Logitech solutions.
• ITIL, PRINCE2, Cisco, Meraki or equivalent industry certifications.
• Experience within shared workspaces, commercial property, hospitality or other multi-site environments.

Pulled from the full job description

• Employee mentoring programme
• Financial planning services
• Employee discount
• Sick pay
• Additional leave
• Free fitness classes
• Private dental insurance, * Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Financial planning services
• Free fitness classes
• Free flu jabs
• Health & wellbeing programme
• Private dental insurance
• Sick pay