End User Experience Engineer

You’ll play a key role in optimising our Microsoft 365 platform, supporting the adoption of SharePoint, OneDrive, Microsoft Teams and AI-powered capabilities, while ensuring colleagues including senior leaders and executives receive a seamless technology experience every day. You’ll support Microsoft Teams Rooms, Audio Visual services and business-critical events, provide high-quality executive and VIP support, and drive continuous improvement through automation, innovation, digital experience insights and proactive service enhancement., As an End User Experience Engineer, you will

• Act as a Microsoft 365 subject matter expert, helping to optimise collaboration and AI-enabled capabilities across the organisation.
• Support the introduction and adoption of new Microsoft 365 features, ensuring colleagues are ready to maximise their benefits
• Investigate and resolve complex Microsoft platform issues, working closely with our managed service partners to identify root causes and drive improvements
• Deliver high-quality executive technology support and provide technical leadership for key meetings and events
• Develop and maintain processes, knowledge articles and operational documentation that enhance service quality and consistency.
• Identify opportunities to automate processes and improve colleague experience through modern workplace technologies and intelligent workflows

Are you passionate about creating great technology experiences for colleagues? Do you have strong knowledge of Microsoft 365, including emerging AI capabilities, audio visual technologies and digital experience platforms?, We’re looking for someone who combines strong technical expertise with excellent stakeholder skills. You’ll be comfortable supporting senior colleagues, communicating complex concepts clearly and remaining calm under pressure. In addition, you’ll bring

• Strong knowledge of Microsoft 365, including emerging AI capabilities
• Experience assessing new technologies and translating them into practical adoption, training and readiness activities
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences
• Knowledge of collaboration tools, meeting room technology and audio-visual solutions.
• The ability to manage multiple priorities in fast-paced, high-profile environments
• A proactive, customer-focused mindset with the ability to build trusted relationships through discretion and professionalism
• It would be great if you also have experience with proactive experience monitoring, XLA frameworks, telemetry dashboards or workplace automation tools such as Power Automate

Pulled from the full job description

• Company pension
• Private medical insurance

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.