ICT Operations Support Officer (Band 5)

MPA Recruitment, on behalf of the Business Services Organisation (BSO), is recruiting Band 5 ICT Operations Support Officers to join the Digital Operations team. This role provides second-line ICT support across Health and Social Care services in Northern Ireland, ensuring critical business and clinical systems remain operational. Working within an ITIL and ISO-accredited environment, you’ll support system maintenance, troubleshooting, service requests, projects and customer support while contributing to the delivery of high-quality ICT services., ICT Support & Systems Management

· Provide second-line technical support for ICT systems and applications.

· Diagnose and resolve technical incidents, service requests and system issues.

· Support system implementation, maintenance and configuration management.

· Monitor ICT services to ensure performance, availability and reliability.

Customer & Technical Support

· Provide technical advice and guidance to customers and system users.

· Build strong relationships with stakeholders, suppliers and third-party providers.

· Escalate complex technical issues where required and ensure service levels are met.

Service Improvement & Compliance

· Support ICT audits, security compliance and operational documentation.

· Assist with service reporting, policy development and continuous improvement initiatives.

· Ensure compliance with ITIL processes, information governance and organisational standards.

· Project & Team Support

· Contribute to ICT projects and system implementations.

· Research emerging technologies and recommend service improvements.

· Work collaboratively with colleagues and external suppliers to deliver high-quality ICT services.

· Applicants must meet one of the following:

· Degree in a Computer Science-related discipline with 1 year’s relevant ICT experience; or

· HND in a Computer Science-related discipline with 2 years’ relevant ICT experience; or

· 4 years’ relevant ICT systems support experience.

· Excellent communication and problem-solving skills.

· Ability to analyse technical issues and work under pressure.

· Strong organisational skills with excellent attention to detail.

Desirable

· Experience delivering customer-focused ICT services.

· Knowledge of Health & Social Care systems.

· ITIL Foundation Certification.

Additional Information:

• An Access NI Check may be required for this role.

· Weekly pay.

· Holiday pay.

· Ongoing support from your dedicated MPA Recruitment Consultant.

· Opportunity to work within a leading public sector ICT environment

· Excellent public sector experience.

· Potential for extension beyond the initial contract