IT Networking Technician

Install, cable, support, and maintain IT equipment and audiovisual conference-room equipment for legacy and new installations. Evaluate and recommend necessary product maintenance activities and upgrades.

Perform technical analyses of conference-room software, hardware, and transmission equipment using various diagnostic tools in support of efficient operations.

Monitor data traffic and network resource performance to ensure high-quality transmission and reliable service.

Identify, troubleshoot, and resolve technical problems related to network failures, network integrity, and the use of PC hardware and software, including conference-room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.

Resolve work orders for network, VoIP, and conference-room equipment.

Resolve incidents involving IT and AV equipment in accordance with established service-level agreements.

Perform preventive-maintenance inspections and ongoing patching of conference-room equipment.

Support root-cause analysis activities for conference-room incidents.

Analyze possible solutions using standard procedures, experience, judgment, and applicable precedents.

Demonstrate a high level of customer service, professionalism, and end-user support for a large VIP customer.

Communicate technical information effectively to all levels, from Level 1 technicians to VIP customer stakeholders.

Apply existing knowledge while developing additional knowledge of the company, client, systems, and processes.

Complete work with a moderate level of guidance and direction while working within established guidelines and policies.

Associate of Arts (AA) or Associate of Science (AS) degree with four years of relevant experience; or high school diploma with six years of relevant experience.

Hands-on experience supporting network operations, VoIP systems, IT equipment, and audiovisual conference-room environments.

Experience with 70-volt indoor/outdoor public-address (PA) systems.

Excellent verbal and written communication skills, with a demonstrated ability to resolve situations professionally.

Ability to obtain a Public Trust clearance.

Detail-oriented and able to complete recurring work independently.

Ability to lift up to 50 pounds.

Valid driver’s license and qualification to operate GSA-owned vehicles, including 12-foot box trucks.

Ability to work on-site at Johnson Space Center during business hours.