Help Desk Technician

BlueKey IT is seeking a Helpdesk Technician to join our team. This is a customer-facing, entry-level role focused on providing basic technical support, answering incoming phone calls, managing help desk tickets, troubleshooting issues on site and configuring computers for deployment.

This position is ideal for someone starting their IT career who enjoys helping people with computers, building their own computers/home lab, figuring things out, learning foundational IT skills, and working hands-on with computer hardware and software., * Answer incoming support calls and assist users with basic IT issues

• Create, update, and manage help desk tickets
• Provide basic troubleshooting for desktop, laptop, and peripheral issues remotely and on site
• Set up and configure computers (imaging, user setup, software installation)
• Prepare computers and equipment for deployment to end users
• Reset passwords and assist with basic account access issues
• Follow documented processes and escalation procedures
• Maintain an organized workspace

• 0-2 years experience in help desk, technical support, or related IT role
• Comfortable answering phone calls and speaking with users professionally
• Basic understanding of Windows operating systems
• Strong customer service and communication skills
• Ability to follow instructions and documented procedures
• Willingness to learn new tools, systems, and technologies
• Reliable, punctual, and detail-oriented

Basic Technical Skills (Training Provided)

Familiarity or interest in learning:

• Windows desktop setup and configuration
• Installing software and performing basic updates
• Microsoft 365 and Google Workspace (basic tasks such as password resets and user setup)
• Basic networking concepts (Wi-Fi, Ethernet, printers - no advanced networking required)
• Ticketing systems

Preferred

• Previous customer service experience
• Experience setting up or troubleshooting PCs or laptops
• IT coursework or degree, certifications (CompTIA A+), or personal technical projects
• Experience working in an office or IT support environment

Work Environment

• Office-based position
• Full-time
• Phone-based support role
• Hands-on computer setup
• Training and support provided

What We’re Looking For

We’re looking for someone who:

• Enjoys helping people and solving technology problems
• Is comfortable handling incoming phone calls
• Pays attention to detail when setting up equipment
• Communicates clearly and professionally
• Wants to build a career in IT and grow their technical skills, * Able to pass a background check and random drug testing (including marijuana).
• Strong written and verbal communication skills in English.
• Friendly and patient attitude when working with customers.
• Ability to carry 50 pounds up and down a flight of stairs., * Can you pass a background check?
• Can you pass a drug test including marijuana?
• Do you have a reliable vehicle, drivers license and insurance?

Pulled from the full job description

• Professional development assistance
• Health insurance
• 401(k) matching
• Paid time off, * 401(k) matching
• Paid time off
• Professional development assistance

BlueKey IT Services is a small, local business that can offer a fun work environment with tremendous opportunities for learning and growth. If you have a passion for computers, networking, working with clients and being part of a great team, please submit a current resume.