HelpDesk / IT Support Technician (Entry Level)

We’re looking for an enthusiastic and motivated IT Support Technician to join our team. This entry-level role is ideal for someone starting their IT career who wants hands-on experience with systems administration, networking, user support, and day-to-day IT operations. You’ll work closely with the IT Manager to ensure smooth technology operations across the organization., * Provide first-line support for end users via phone, email, and ticketing system

• Troubleshoot issues related to Windows desktops, laptops, mobile devices, and common business applications
• Assist in user onboarding and offboarding, including account creation, hardware setup, and permissions
• Perform routine maintenance tasks such as patching, updates, imaging devices, and monitoring system health
• Help maintain IT inventory, including tracking hardware, accessories, and software licenses
• Support basic network tasks such as checking connectivity issues, verifying cabling, and assisting with Wi-Fi troubleshooting
• Document common issues, solutions, and processes to build internal knowledge resources
• Assist with system administration tasks under guidance (Active Directory, O365 admin, security reviews, backups, etc.)
• Escalate complex issues to the IT Manager when necessary

• Foundational understanding of Windows OS, Microsoft 365, basic networking concepts (DNS, DHCP, TCP/IP)
• Familiarity with troubleshooting hardware and software problems
• Ability to communicate clearly with both technical and non-technical users
• Eagerness to learn and grow within an IT organization
• Strong problem-solving, organization, and follow-through skills

Preferred (Nice-to-Have)

• Experience with helpdesk/ticketing systems
• Exposure to Active Directory, Office 365 Admin Portal, or similar tools
• Basic experience with routers, switches, and firewalls
• Any IT certification (A+, Network+, CCNA, etc.)

Work Environment & Expectations

• On-site support role working alongside the IT Manager
• Ability to lift and move equipment (PCs, monitors, etc.) as needed
• Occasional after-hours or weekend work for maintenance windows

$20 - $25 an hour - Part-time