Customer Solutions Manager, US FED CIV, FedCiv

Are you passionate about shaping the future of the federal government by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission ?

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey.

This position requires 25% - 40% travel dependent on geo and time of year.

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

Key job responsibilities

Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.

Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.

Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.

Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.

A day in the life

Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.

You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.

Working backwards from the customer, you will define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.

You will influence technical stakeholders, partner with cross-functional teams and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.

You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.

You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams

To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.

Seeking a candidate who is able to pass the Certified Solution Architect, Associate level within the first year of employment, as well as the AWS AI Practitioner Exam within the first three-months of employment.

About the team

Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.

• Working backwards from the Customer- we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.

• Guided by Facts and Data - through our expertise, we inform priorities and influence the customer, AWS service, best practice and industry solution opportunities.

• Focus on Excellence - we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.

• Simplification and Agility - we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.

• Inclusion, Diversity & Equity - we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience

• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field

• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs

• Experience in customer-facing roles

• Current, active TS/SCI US Government Security Clearance

Preferred Qualifications

• AWS or other cloud certification

• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle

• Experience coordinating between project teams and customers to meet unique customer requirements

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve., The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CO, Denver - 131,300.00 - 177,600.00 USD annually

USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually

USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually