Knowledge Management Specialist

The IT Functional SME (Jr) is responsible for assisting in the analysis, development, implementation, and maintenance of functional IT solutions within the organization. The IT Functional SME (Jr) will collaborate with cross-functional teams to gather and document requirements, perform system testing, and provide operational support for existing systems. This role requires strong analytical and problem-solving skills, as well as a solid understanding of business processes and technology systems. IT technical writing experience is preferred, as well as a familiarity with Knowledge Management systems and processes., Technical Documentation - Collaborate with business stakeholders and end-users to understand their requirements and translate them into functional documentation. Document requirements, user stories, use cases, and process flows to ensure clear communication and alignment between functional business and IT teams., System Analysis and Design - Assist in analyzing existing systems and business processes to identify opportunities for improvement and optimization. Participate in the design and development of functional IT solutions that align with business objectives. Collaborate with development teams to ensure the technical feasibility and implementation of functional requirements.

System Testing and Quality Assurance - Develop test plans and test cases based on functional specifications to ensure the quality and reliability of IT solutions. Execute test cases and perform system testing, including functional, integration, and regression testing. Identify and document defects, track their resolution, and participate in defect triage meetings.

User Support and Training - Provide user support and troubleshooting assistance for IT systems, responding to inquiries and issues promptly and professionally. Assist in the creation and delivery of end-user training materials and documentation. Conduct training sessions to educate end-users on system functionalities and best practices.

Collaboration and Communication - Collaborate with cross-functional teams, including analysts, developers, TA leads, and stakeholders, to ensure effective successful delivery. Communicate progress, issues, and risks to the project team and management in a clear and timely manner. Actively contribute to meetings, discussions, and knowledge-sharing sessions within ONR.

2 years IT experience

Associates degree or higher

IAM I or higher (Sec+, CAP, CND, Cloud+, or equivalent)

Secret clearance

Preferred:

Strong tech writing background

Familiarity with Knowledge Management systems Familiarity with AWS Cloud technologies Strong analytical and problem-solving skills with attention to detail Experience in system testing and quality assurance Familiarity with software development life cycle (SDLC) principles Ability to multitask, prioritize, and manage time effectively Excellent communication and interpersonal skills Proactive and self-motivated with a willingness to learn and adapt to new technologies

In addition to providing a fun, energetic environment that promotes innovation and personal growth, we offer excellent compensation packages with plenty of opportunities for advancement. We pay 100% of the premiums for employee Healthcare, including medical, dental, and vision. We offer a 401K match, and all company contributions are 100% vested immediately. Since we believe in work-life balance so much, we offer 20 days of paid leave per year. Use it as you need it or use it all at once and go travel for a month! We are proud to offer parental leave.

There are many more - connect with us to get a preview of the full benefits package.

Saliense is a growing Management and Technology Consulting Solutions provider based out of Mclean, VA. We work to solve our client’s toughest challenges within the Defense, Civilian, Financial, and Healthcare industries. Our diverse employees support vital missions for government and commercial customers. For more information, visit www.saliense.com.