IT Logistics Asset Technician

Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and employees. We are a truly international IT provider, delivering services with global simplicity and trusted transparency.

WHAT YOU WILL DO As a Warehouse Asset Technician, you will play a critical role in bridging warehouse operations with hands-on technical support. This position combines logistics expertise with IT hardware diagnostics, repair coordination, and team leadership responsibilities in a fast paced, high-impact environment. You will:

• Lead standard creation and ensure adherence across global asset technician teams
• Act as a point of escalation for process, technical, and operational queries
• Provide hardware support for a wide range of devices, including Apple and Windows

products

• Deliver software support across macOS and Windows environments (including Boot

Camp and Parallels)

• Triage assets and diagnose hardware or cosmetic issues, recommending appropriate

repairs

• Troubleshoot internal systems and resolve day-to-day operational challenges
• Manage repair timelines, partner deadlines, and ensure high-quality completion

standards

• Compile repair data and provide performance reporting to management
• Maintain accurate asset tracking and update customer portals with real-time status
• Prepare assets for shipment, including picking, packing, labeling, and coordinating with

couriers

• Receive, inspect, and process inbound shipments; stock inventory appropriately
• Assist with loading and unloading shipments and warehouse material handling
• Conduct cycle counts and support ongoing inventory audits
• Partner with regional and global inventory teams for alignment and process

consistency

• Support new hire equipment deployment and regional logistics coordination
• Oversee e-waste processing, donation logistics, and proper disposal practices
• Travel to customer sites within the region for urgent technical or logistical requests
• Work efficiently in a fast-paced, team-driven environment while maintaining high data

integrity standards

• Take on additional tasks or special projects as assigned by site leadership

• Previous experience leading or mentoring a team in a fast-paced or high-demand

environment

• Experience in logistics, warehousing, IT support, or hardware repair (preferred)
• Strong technical aptitude with a willingness to learn device repair and troubleshooting
• Familiarity with Apple and Windows operating systems
• Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)
• Excellent time management skills with the ability to prioritize and make quick decisions
• Strong written and verbal communication skills
• High attention to detail and commitment to data accuracy
• A proactive, customer-focused mindset with strong problem-solving abilities
• Ability to work independently while contributing effectively to a team
• Flexible and adaptable approach to changing priorities and customer needs
• Comfortable being hands-on with inventory, equipment handling, and warehouse

operations

• Ability to lift and move equipment in a warehouse environment

DESIRABLE SKILLS

• Experience with inventory management or asset tracking systems
• Background in IT hardware repair or technical environments
• Knowledge of global logistics or multi-region operations
• Experience working with ticketing or queue management systems

Pulled from the full job description

• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Free parking

• Paid holidays, At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance (starting the 1st of the month after your start

date)

• Occasional overtime and bonus opportunities for hourly employees
• 10 days of Paid Time Off (PTO) annually
• 12 paid holidays
• 6 sick days (available immediately)
• 401(k) retirement plan (available after 90 days)
• Complimentary onsite parking
• Access to electric vehicle (EV) charging stations
• Complimentary breakfast and/or lunch options
• Onsite snacks and beverages
• Employee discounts through partner programs
• Career progression and certification support
• Flexible scheduling options
• Career pathway to IT technician roles

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and