Systems Administrator / Help Desk Support

We are looking for a Systems Administrator / Help Desk Support professional to join our team in support of our state and federal clients. This full-time position is based onsite in Juneau, providing help desk and systems administration support across network, operating systems, desktop applications, web-based applications, storage area networks, and IT security.

Depending on the engagement, job duties may include:

• Respond to help desk tickets, phone calls, and emails from client staff, coordinating with the client’s IT division to resolve technical issues.
• Install new software releases, operating system updates, and patches; evaluate and resolve software-related problems.
• Perform system backups and recovery, and monitor system configuration to maintain data integrity.
• Provide support across network, desktop, and web-based application environments.
• Support Storage Area Network (SAN) administration and troubleshooting.
• Assist with IT security tasks, including monitoring and resolving security-related issues.
• Document, track, and monitor tickets to ensure timely resolution.
• Coordinate with client technical contacts and the client’s IT division on task requests and priorities.

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• 3-5 years of experience in systems administration, help desk support, or a related IT role.
• Hands-on experience with software release management, patching, and system upgrades.
• Experience performing system backups, recovery, and data integrity monitoring.
• Experience supporting network, desktop, and web-based application environments.
• Familiarity with Storage Area Network (SAN) administration and information technology security practices.
• Ability to learn new systems, tools, and processes quickly in a dynamic IT support environment.
• Ability to pass a standard background investigation required for client facility access.

Soft Skills

• Strong problem-solving and critical-thinking skills, with the initiative and creativity to identify pragmatic, results-oriented solutions.
• Excellent communication and relationship-building skills, with the ability to coordinate effectively across technical and non-technical audiences.

Preferred Qualifications

• Experience providing IT support in a government or highly regulated environment.
• Experience administering virtualized server environments and/or Google Cloud Platform services (e.g., VMware, Google Workspace, Cloud Storage).
• ITIL Foundation certification or equivalent IT service management training.
• Experience using IT service management or ticketing platforms to track and resolve support requests.
• Prior experience as a contractor or consultant.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Relocation assistance
• Disability insurance, * Competitive compensation package
• Full-time opportunity
• Medical and dental insurance
• 401k plan
• Paid holidays, vacation, We offer a competitive, performance-based compensation package based on experience and skill level, along with comprehensive benefits designed to support your well-being and work-life balance. Benefits include health, dental, and vision insurance, 401(k) with employer match, short-term disability coverage, and three weeks of paid vacation. WAI will consider relocation assistance for the right candidate looking to make Alaska home.

Wostmann and Associates, Inc. (WAI) is an employee-owned IT consulting firm headquartered in Juneau, Alaska, with an additional office in Anchorage and remote staff across the Contiguous United States. Founded in 1984, WAI has spent over four decades providing software engineering, technology integration, system analysis, project management, quality assurance, and information security services to state and federal agencies and private-sector clients. As a federal HUBZone-certified firm, we deliver practical results for our customers through the informed use of information technology and a solid understanding of business needs, culture, and technical environment. We seek people with a combination of programming, consulting, and business experience.