Help Desk Technician

We are seeking a motivated and reliable Help Desk Technician to provide technical support for a range of MFP IT-related hardware and software systems. The ideal candidate will serve as a key point of contact for end users, delivering timely and effective troubleshooting and support services., * Diagnose and troubleshoot MFP-related IT issues, including: print driver installation, scan to folder/email configuration, network connectivity troubleshooting, etc.

• Accurately log, track, and resolve service requests using e-Automate ticketing software.
• Maintain strong time management and prioritization skills to handle multiple tasks simultaneously.
• Follow established procedures and documentation to ensure consistent and efficient issue resolution.
• Communicate technical solutions clearly and effectively to non-technical users.

• Familiarity with basic networking concepts
• Strong knowledge of PC and Mac environments, printers, scanners, computer peripherals, mobile devices, etc.
• Strong written and verbal communication skills
• Strong customer service skills
• Strong troubleshooting skills

Experience

• 2+ years of related experience and/or training, or equivalent combination of education and experience
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus, * Typically requires a high school diploma
• Must pass a criminal background check
• Must be able to commute to our Tampa office

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * After 60 days: eligible for 401k, health benefits (Medical, Dental, Vision & Life)
• After 90 days: accrue paid time off
• Paid holidays