Sr. Desktop Support Specialist

We are seeking Deskside Support Technician provides onsite technical support for end users across the client. This role is responsible for installing, maintaining, troubleshooting, and supporting desktop computers, laptops, mobile devices, printers, and related technology while delivering exceptional customer service. The technician will also assist with hardware deployments, asset management, technology refresh projects, and support operations at the Walkup Technology Desk.

• Desktop support experience in an enterprise environment.
• Experience supporting Windows 11, Microsoft Office, Microsoft 365 suite, MacOS and iOS.
• Working knowledge of Active Directory, Intune, SCCM, TCP/IP networking, and computer hardware.
• Experience using ticketing systems such (ServiceNow preferred).

• Strong troubleshooting skills. Other Requirements:

• Ability to lift and move equipment up to 50 pounds.
• Ability to transport computer equipment and peripherals.
• Great customer service skills.
• Excellent written and verbal communication skills.
• Valid driver’s license.
• Ability to do frequent driving and walking throughout airport facilities.

• Work may rarely include evenings and weekends as operational needs require. Preferred Certification:

• Associate or Bachelor degree in Information Technology or related field.
• CompTIA A+ or Microsoft certification.
• Experience working in an enterprise environment. ABOUT ISHIR

ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.

We are not just consultants, we are partners in our clients’ success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.

At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.

As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.

ISHIR attracts a special type of individual-someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration