Director of Ticketing

We are seeking a dynamic and strategic Director of Ticketing to lead our ticketing operations with energy, precision, and a customer-first mindset. In this pivotal role, you will oversee all aspects of ticket sales, distribution, and management for our events and venues. Your leadership will ensure seamless ticketing experiences for guests while optimizing revenue streams and operational efficiency. This position offers an exciting opportunity to shape the guest journey from the moment they purchase their tickets to their event experience, fostering a vibrant atmosphere of hospitality and excellence., * Develop and implement comprehensive ticketing strategies to maximize sales and enhance guest satisfaction across all events and venues

• Lead, motivate, and supervise the ticketing team, ensuring high performance through effective staff management and supervision
• Oversee daily ticketing operations, including box office management, online sales platforms, and on-site ticket distribution
• Collaborate with event management teams to coordinate ticket allocations, seating arrangements, and access control measures
• Manage budgets related to ticketing activities, including forecasting revenue targets and controlling expenses
• Ensure compliance with all operational policies, safety regulations, and licensing requirements such as first aid and CPR certifications
• Utilize technical proficiency with ticketing software systems and Microsoft Office tools to generate reports, analyze sales data, and inform managerial decision making

• Proven experience in experience or similar roles within ticketing or event management fields
• Demonstrated leadership skills with a strong background in staff supervision and team management
• Extensive experience in events management, operations management, and venue operations
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for report writing and data analysis
• Strong managerial communication skills to coordinate across departments effectively
• Background in customer service excellence with a focus on guest services and hospitality standards
• Experience managing budgets, cash handling procedures, shift management, and operational logistics
• Knowledge of event venue operations including access control systems and technical proficiency with ticketing platforms
• Previous resort or large-scale event venue experience is highly desirable
• Assistant manager experience or supervisory roles in similar environments is preferred

Join us as we create memorable experiences by delivering exceptional ticketing services! We are committed to fostering a vibrant work environment where energetic leadership drives success. If you’re passionate about managing dynamic operations with a focus on hospitality excellence, we want to hear from you!

Pulled from the full job description

• Professional development assistance
• Health insurance
• Paid time off
• Vision insurance, * Health insurance
• Paid time off
• Professional development assistance
• Vision insurance