HELPDESK AND DESKTOP SUPPORT

Follow up on all tickets in a timely manner and follow through to resolution.

Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required. The ability to multi-task, prioritize and work under pressure are required Be willing to work flexible hours when appropriate. Excellent customer service, verbal and written communication skills are a must. Clearance Required: Secret Clearance, IAT Level 2 Bachelor’s Degree preferred or 3-5 years prior customer service, call center or help desk experience is required, Clearance Required: Secret Clearance, IAT Level II CompTIA sec +

CEdge Software Consultants, an innovative IT consulting firm and a strategic business partner, offers IT solutions to federal and state government, as well as to commercial enterprises throughout the United States. CEdge combines knowledge, experience and professionalism to offer a variety of solutions for your IT needs. We pride ourselves on working as collaborative partners with our clients to understand their business needs and design IT solutions that resonate with both the business and the user. We are currently looking for a Desktop Support Technician to support one of our major clients. Come join our team!!