IT Support Engineer

Peloton Interactive, Inc.

New York, NY, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

4 years minimum

Compensation

$84,250.0 - $99,650.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Microsoft Windows Apple Mac Systems Chrome OS Computer Programming Computer Networks Data Cabling Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Hypertext Transfer Protocols (HTTP) OSI Models Network Troubleshooting

+8 more

Standard Sql Server Administration Software Engineering Scripting Transport Layer Security Slack Atlassian Tools Gsuite

Job description

Peloton is looking for a forward-thinking, adaptable, and hardworking IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer, you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast-paced team environment, and possess excellent communication skills and professionalism, while having a high degree of proficiency over a large scope of IT software, hardware, and networking disciplines. This position is required on site 5 days a week.

YOUR DAILY IMPACT AT PELOTON

Mac/Windows/ChromeOS deployment and support
User hardware/software/peripheral support
LAN troubleshooting and support
Systems administration
Hardware procurement and asset management
Creating and maintaining documentation
Mentoring and handling escalations from junior and MSP(Managed Service Provider) technicians

Requirements

4+ years of hands-on IT Support experience
Experience supporting Macintosh OS 10.15 or later
Experience supporting Microsoft Windows 10 or better
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Proven skills in troubleshooting, deployment, and liquidation of hardware
Proven ability to work successfully with limited supervision
May require lifting or carrying desktop computers up to 25 lbs.
Some on-call/off hour responsibilities are required
Onboarding and Off-boarding processes
Experience with SSO and MFA
Experience with scripting, programming, or SQL
Experience with project management
Experience with Data Cabling / Computer Facilities maintenance
Experience with server administration
Experience with Atlassian, Google Workspace, Slack, Zoom

About the company

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.