Technical Service Specialist

Working under the direction of the Director - Technical Services & Customer Experience, AP Formulators is seeking a Technical Service Specialist working specifically in outside customer service within the car wash arena. The successful candidate will possess intelligence, empathy, and drive. A genuine love for people and relationship building is a must. A solid understanding of repair work, plumping and electrical, is desirable., * Outside customer service rep (places orders for parts and chemicals. communicates with APF CSR staff for deliveries)

• Develop long-lasting relationships as the brand ambassador for APF
• Chemical technician (APF training involved)
• Provide technical support, minor repair and cleaning (APF training involved)
• Communication with customers about work APF performed and issues that need to be addressed by the customer
• Maintain proper usage for all products
• Restock/Logistics coordination weekly (APF Training involved)
• Service reports
• Volumetric testing/correction (APF training involved)
• Product outage diagnosis and documentation
• Shipping collaboration and approval with APF warehouse
• Evaluate and implement industry best practices
• Promote products and services through customer relations
• Other tasks, duties and responsibilities as assigned by the Director - Technical Services & Customer Experience/ Director of Operations

• Experience in the automotive, technician repair industry;
• Ability to speak English & Spanish
• Exceptional emotional intelligence
• Demonstrated success in developing effective customer relationships;
• Ability to coordinate multiple projects simultaneously and set priorities to meet deadlines on schedule;
• Ability to influence others and work within cross-functional teams to make responsible decisions;
• Strong problem solving and analytical skills with exceptional attention to detail and organization;
• Exceptional written, verbal and presentation communication skills
• Proficiency with relevant software applications, including: Microsoft Office Suite, iOS, iPad OS, etc.
• Possess high levels of flexibility, adaptability and creativity with respect to job functions in a dynamic fast-growing environment;

EDUCATIONAL REQUIREMENTS

• High School Degree or equivalent

PHYSICAL REQUIREMENTS

• Ability to stand long hours, walk, climb ladders, exposed to outside weather conditions, lift 50LBS;
• Ability to travel 100% of the time

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

AP Formulators is a full line formulator of car wash chemicals. We, and our distributors, assist self-serve car wash owners, automatic car wash owners, and express/full service carwashes in education and professional products to make cars look new again. NITEO is a premier formulator, packager and marketer of automotive appearance and maintenance brands for above and below the hood focusing primarily on the professional aftermarket channel of distribution. We are committed to delivering products with unsurpassed performance and protection that make any project easier.