Technology Support Facilitator

Ensure the proper operation of the Local and Wide Area Networks throughout the school district, and provide second level hardware, * Supervise and evaluate the daily work performance of the Network Analyst staff.

• Provide hardware, software and networking support to end-users throughout the county.
• Supervise the planning and installation of network and computer software.
• Collaborate with the Director of Technology Services in the development of Professional Development objectives for the Network Analyst and technology support staff.
• Research and recommend new technologies that may add value and quality to the school system operations.
• Design and configure network systems to operate according to design specifications.
• Coordinate and actively participate in the installation of new technology based labs.
• Consult with users to define technical needs and requirements.
• Maintain a database that tracks and manages the network configuration for each school/site.
• Ensure that the technology naming and numbering standards are followed.
• Define training needs and requirements to ensure smooth network operations.
• Thoroughly document unique networking solutions, configurations and share that information with Cherokee County technology personnel.
• Setup, test and provide training on all technologies as acquired by the Cherokee County School District.
• Develop and maintain training courses that will support basic network fundamental skills, as well as advanced technical skills.
• Attend and participate in staff meetings.
• Professionally represent the school district at meetings, conventions and conferences when required and approved.
• Maintain a positive, professional, and safe work environment.
• Perform and promote all activities in compliance with equal employment and nondiscrimination policies of the Cherokee County School District.
• Possess and maintain valid and appropriate license, certificate and/or credential as may be required for this position.
• Follow work scheduling and attendance requirements in a regular, predictable and punctual manner.
• Participate in training programs to increase skills and proficiency related to assignments.
• Review current developments, literature and technical sources of information related to job responsibility.
• Ensure adherence to good safety procedures.
• Follow federal and state laws, as well as School Board policies.
• Perform other duties as assigned.

Associate Degree or equivalent preferred. Three years successful work experience designing and configuring structured networks and supporting LAN products and applications. Hands-on experience with TCP/IP, SNA, ethernet, fast ethernet, hubs and multiprotocol routers and switches. Two years employee/project managerial experience preferred., In filling a vacant position, preferred or required credentials regarding education, training, experience, and other bona fide occupational qualifications may be established. The credentials shown in this job description may be interpreted only as the minimum criteria existing at the time the description was developed. Other bona fide occupational qualifications and criteria may be utilized as needed in the selection process.