IT Support Technician

We are looking for a IT Support Technician who will be responsible for the implementation and support client system environments as well as our own. This is an entry level position and we will train the successful candidate. The individual in this role should possess an ability and willingness to learn.

Support will be provided on-site, remotely, over the phone, over chat or via email. The individuals will be working closely with the Support Manager and client site manager, peers and users, ensuring needs and expectations of clients are met and/or exceeded.

Responsibilities and Duties

Key Responsibilities:

• Work with clients and other staff to evaluate and solve technical problems.

• Administration of client user accounts, permission sets, and network resources

• Perform maintenance on network gear, and conducts repairs/upgrades.

• Performs routine audits of all network, server, and end user technical equipment.

• Installs, implements, maintains and monitors all computerized applications, servers, hardware and software including MS Office applications, server operating systems, domain environment, Active Directory Services and Group Policy configurations.

• Provides support for multiple systems environments required for proper change management compliance.

• Performs software and/or network administration; including configuration, updates, patches, and hotfixes and license renewals as needed using ITSM integrated patch management.

• Executes actions necessary to achieve and maintain optimum systems configuration and compliance.

• Propose design, implement configurations, and maintains systems security via appropriate data and configuration standards.

• Engages in the configuration, installation, repair and maintenance of, but not limited to, local area network hardware, software, and services such as PCs, system software, software applications, printers, routers, servers, switches, VPN, VOIP phone systems and firewalls.

• Acts as a systems subject matter expert and liaison to business users and technology partners.

• Serves as an escalation point for Support Technicians to resolve outstanding issues within client environments.

• Updates documentation to meet compliance requirements as necessary.

• Provides on-call help desk support through a rotation schedule.

• Excellent knowledge of systems and all components including network management, User Management, Active Directory, etc.

• Associate degree preferred
• High School Diploma or equivalent required
• 1 year of relevant experience or equivalent combination of education and work experience
• Working knowledge of help desk software, databases and remote control and fundamental operations of relevant hardware and other equipment
• Proven working experience in providing help desk support, preferably in a managed IT environment
• Strong Microsoft Office skills along with server and desktop troubleshooting skills
• Strong interpersonal skills, excellent verbal and written communication skills
• Ability to promote and maintain customer relationships
• Strong organizational and time-management skills
• Strong contract management skills
• Ability to work effectively with minimal supervision
• Must be able to pass a criminal background check

Additional Qualifications

• Microsoft Active Directory
• Microsoft Exchange
• VPN setup and operation (client and server)
• DNS, DHCP, TCP/IP
• Outlook/Office 365 Configuration
• Strong understanding in area of Technical Support
• Strong customer service skills, * High school or equivalent (Preferred), * Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

Pulled from the full job description

• Referral program
• Professional development assistance
• Health insurance
• Paid time off
• Paid holidays
• Flexible schedule, * Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

We are a veteran owned, veteran operated managed service provider located in Gainesville, FL., Gnosys Networks works closely with clients to develop, implement, and support specific solutions to diverse network, communication, and information infrastructure needs. We provide support for infrastructure management, storage management, systems architecture, managed IT services, IT security, cloud services, managed backups and data integrity, managed network security, virtualization, multifunctional printers, managed print services, VOIP, networking solutions, structured cabling, and IP security cameras. We also do web development, hosting, and maintenance.