IT Support Technician

We are seeking an experienced IT Support Technician to provide onsite technical support to clients in a professional, efficient, and customer-focused manner. This role supports help desk operations, handles troubleshooting, and serves as a key resource for client support help desk issues., * Provide onsite installation, maintenance, and repair of client and company equipment

• Serve as the technical resource for scheduled client support appointments
• Act as the onsite point of contact for clients
• Support the help desk queue as needed and resolve technical issues
• Communicate with clients to ensure timely follow-up and resolution of issues
• Participate in on-call and after-hours support rotation, including weekends
• Document work performed, including ticket updates, time entries, and closure notes
• Maintain and update internal technical documentation
• Continue building knowledge of support procedures, products, and services
• Recommend process improvements and procedure updates
• Deliver strong customer service and exceed client expectations
• Follow company processes and support applicable regulatory requirements
• Participate in internal and external technical strategy and consulting meetings
• Perform other duties as assigned, Join us as an IT Support Technician where your technical expertise fuels our success! Be part of a vibrant team dedicated to maintaining robust IT operations that empower our organization every day.

• Degree in a related field, or equivalent experience
• 3+ years of related experience working independently in the field or at client sites
• 5+ years of IT experience
• 1-5 years of experience in an MSP environment preferred
• Certifications or equivalent experience in A+, Security+, and Network+
• Strong troubleshooting and issue-resolution skills
• Experience with: PC hardware, Macs, printers, scanners, peripherals, mobile devices, and servers
• Windows PC and Server operating systems
• Citrix, VMware, MS Office products, and Mac OS
• Terminal server environments, networking, LAN, WAN, and UTMs
• Strong verbal and written communication skills
• Excellent customer service orientation
• Ability to multitask and adapt in a fast-paced environment
• Strong organization and attention to detail
• Enjoy working with people, solving problems, and learning new things
• Must have a reliable personal vehicle and a valid Georgia Driver’s License
• Must be willing to travel up to 50%

Work Environment

• Professional, climate-controlled indoor office setting
• Shared workspace with frequent in-person interaction
• Regular on-site presence required during business hours
• Daily use of company-provided hardware and office infrastructure

Physical Requirements

• Ability to use a computer, keyboard, mouse, printer, and other office equipment
• Ability to lift, carry, and move IT equipment, including servers and UPS batteries, weighing 50+ pounds
• Ability to bend, stoop, kneel, and reach in tight spaces such as under desks or in server racks
• Good hand-eye coordination for cable work, hardware handling, and use of hand tools
• Ability to stand, walk, and work in awkward positions for extended periods
• Shared workspace with frequent in-person interaction
• Regular on-site presence required during business hours
• Daily use of company-provided hardware and office infrastructure, * IT: 5 years (Required)
• Field service: 3 years (Required)
• Computer hardware: 5 years (Required)
• Software troubleshooting: 5 years (Required)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance