Specialist, Instructional Support

The Instructional Support Specialist is responsible for supporting faculty in delivering specialized assigned area courses.

Serves as a liaison to ensure the efficient overall administration and delivery of the unique courses and related services to both faculty and students.

This is a security-sensitive position related to student records and confidentiality.

ESSENTIAL FUNCTIONS Manage databases.

Create, maintain, and edit databases for testing, reports, and promotional and/or course related mailings.

Assist full-time and adjunct faculty for online testing.

Prepare, edit and distribute student tests.

Schedule instructors for test proctoring.

Publish online exams and schedules proctored or practice/self-assessment.

Proctor exams as necessary.

Grade and record lab skills, quizzes, and exams.

Process and distribute instructional newsletters and grade notifications.

Distributes and collects SEOI forms.

Duplicate instructional materials.

Screen visitors.

Answer phone calls.

Sort and distribute faxes and mail.

Assist with Help Desk.

Manage student queries.

Refer and schedule students for regular and make-up orientations.

Operate various instructional office equipment.

Maintain and protect applicant files, student testing and grading files.

Purge and archives files as necessary.

Maintains personal timesheets.

Assists with asset management and organizational stewardship.

Maintains program inventory and ordering of supplies.

As necessary, assists and guides students in all lab activities including equipment set-up and usage, restocking of supplies and preparation of laboratory practice areas and activities.

• High school diploma or equivalent required
• Associate’s degree, or higher, preferred
• 2 years general office experience required
• 3 years general office experience preferred

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs
• Information Management Systems
• Budget Management
• Statistical Analysis
• Test Performance Indices
• Troubleshooting
• Learning Management Systems
• Proofreading Skills
• Ability to work in different shifts

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.