Support Technician

The administrative arm of the NDHS Operations Unit provides business and administrative services to the agency, serving over 500 employees located at 741 Monticello Avenue, the Norfolk Juvenile Detention Center, and Out stationed Workers located at JDR Court, CHKD and Norfolk General Hospitals. Core services provided by Operations include Procurement (purchasing) Services, Facilities Management, Fleet/Motor Pool Administration, Records Management, inventory management, coordination of security and custodial services and Emergency Shelter Operations. Day to day tasks include maintaining copiers, coordinating reproduction services, scanning incoming agency mail, posting received documents to case records, transfer and destruction of records, sending and receiving transferred benefit cases between localities, issuing & managing agency mobile phone devices, issuing agency access I.D. cards, managing and issuing EBT Vault Cards to clients, managing USPS, Federal Express, departmental and state pouch mail operations, managing inventory and distributing supplies. The nature of the tasks require that Operations staff is available so that tasks are completed daily and in a timely fashion.

Department Hiring Salary Range: $40,688 - $46,791.20

Essential Functions

Essential functions include but are not limited to:

• Performs financial duties by maintaining and entering contracts into log, tracking overdue contracts and logging deposits, matching checks with invoices, matching invoices to requisitions, processing payments, contacting vendors regarding invoices or credits, processing transactions and billings, processing time sheets and payroll, verifying payments received, and recording account transactions.

• Performs clerical duties by greeting visitors, scheduling appointments and meetings, coordinating travel arrangements, maintaining and retrieving files, distributing calendars and work schedules, maintaining and ordering office supplies, notifying other agencies of information, answering and directing phone calls and resolving issues, entering data into the computer, issuing petty cash, researching contracts and work orders, processing various plans, keeping various logs of information, preparing various reports, maintaining databases, dispatching work orders and information by radio, entering work orders into the system, preparing correspondence and reports, picking up and delivering documents, typing legal correspondence and documents, researching documents as requested, processing incoming mail, processing paperwork, and completing paperwork.

• Performs personnel duties by helping employees file claims, following up on their progress, contacting insurance companies, preparing payroll, tracking shift differentials, maintaining leave records, enrolling employees in benefits, submitting information, assisting with recruitment, coordinating training sessions and resolving employment related issues.

• Answers and directs telephone inquires, enters data into payroll system, conducts research as requested. Processes paperwork, maintains files, types documents and correspondence, compiles reports, sorts and distributes mail, orders office supplies. Maintains payroll, leave and benefits records.

• Provides clerical support for emergency storm clean-up teams.

• Sorting, distributing and scanning incoming agency mail

• Posting received documents to case records

• Transfer and destroy client case records according to the Va. State Code

• Monitor on-site shredding of discarded agency documents

• Sending and receiving transferred cases between localities

• Issuing EBT Vault Cards to clients as needed

• Open and close client records

• Performs other duties as assigned, + The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

One year of general office work experience. A bachelor’s degree or above may substitute work experience (as approved by the department).

The ideal candidate will possess the following:

• Demonstrates basic computer skills, including spreadsheets, word processing and outlook.

• Good verbal and written communication skills.

• Experience working with confidential files and records

• Experience with Spider and VaCMS, + High School Diploma/GED

• Some College (6 months or more)

• Vocational/Technical Degree

• Associate’s Degree

• Bachelor’s Degree or higher

05

How many years of experience do you have providing office/administrative support?

• Less than 1

• 1-2

• 3-5

• 6-9

• 10+

06

Do you possess experience with Laserfishe?, Do you have experience working in a confidential environment with sensitive information?, Do you have a valid driver’s license?

Working Hours: Monday - Friday, 8:30am-5:00pm

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction., Please provide an explanation of any periods of unemployment that are 30 days or longer. If not applicable, please indicate “N/A” as your response.

11

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

• I have been convicted of a felony

• I have been convicted of a misdemeanor

• I have been convicted of a felony and a misdemeanor

• I have not been convicted of a felony or a misdemeanor

12

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

Norfolk, Virginia is America’s most authentic and urban waterfront city. Home to the world’s largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Department of Human Services is a multifunctional agency providing services to strengthen children, families, and individuals. NDHS provides social services and juvenile services. Services include foster care, adoption services, adult protective services (APS), child protective services (CPS), job assistance, supplemental nutrition assistance (SNAP), medical assistance, Medicaid, and many other comprehensive services to meet the needs of Norfolk residents. NDHS works cooperatively with community organizations to ensure comprehensive services are available to all children, adults, families, and individuals who need them. Juvenile Justice services includes the Juvenile Detention Center and Virginia Juvenile Community Criminal Control Act (VJCCCA).