Systems Engineer

As a Systems Engineer, you will deliver, support, and maintain IT solutions for new and existing customers.

You will assist team members in making reliable technical decisions, handling ticket escalations, and becoming a subject matter expert in one or more areas of expertise relative to our service stack.

Systems Engineers will aid with the creation of company standards for the solutions we sell.

Responsibilities

Provide support for customers and other engineering staff members in a responsive and service-oriented manner.

Design, build, deploy, and maintain IT solutions, including:

o Security and DR - firewalls, endpoint security, threat detection and response, backup, and replication.

o On-premise, hybrid, and cloud-native Active Directory environments.

o On-premise physical and virtualized Windows servers; Windows desktops and laptops.

o Network switches, wireless, network-attached storage, and other misc. devices

o Execution and conclusion of projects on time and budget.

o Ownership and management of customer projects and issues.

Maintain clear and concise time entry details of work performed based on our service standards.

Maintain the necessary project plans and documentation of all system builds and modifications.

Assist with the development of internal standards for deploying IT solutions.

Network assessments and solution gathering for potential new customers.

Possess a valid driver’s license and provide their own, reliable means of transportation to customer sites within a roughly 60-mile radius of Red Wing, MN, and Hudson, WI

Possess reliable and adequate home internet as well as a mobile phone.

Ability to work within a team, with limited supervision, and multitask.

Minimum 2-year technical program - equivalent work experience will be considered.

One or more certifications applicable to the qualifications below - preference given to those who possess certifications in the MSCA or MCSE tracks.

Pluses

Candidates with more than a passing knowledge in the following areas will receive preference.

o Microsoft 365 service design, deployment, and administration

o SonicWALL firewalls and security services

o Veeam Backup & Replication

o Unifi wireless equipment and network switches

o PowerShell scripting

o ConnectWise Automate, Control, and Manage

Pulled from the full job description Referral program 401(k) Health insurance Retirement plan Paid time off Vision insurance Dental insurance, * 401(k)

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities

We are seeking a Systems Engineer to lead the charge with us as we pioneer innovative IT Managed Services Solutions, setting new standards and delivering unparalleled value to businesses.

Join us in shaping the future of technology infrastructure, where your expertise transforms challenges into opportunities for our clients’ success!