PC Support Technician

A PC Support Technician provides essential technical assistance, troubleshooting, and maintenance for computer hardware, software, and peripheral equipment. They diagnose, repair, and install systems while providing in-person or remote support to users, ensuring optimal network and workstation performance. Key responsibilities include ticketing, system updates, and user training. “, * Manage the processing of incoming calls via both telephone and e-mail and to ensure courteous, timely, and effective resolution of end user issues.

• Answering the phones and logging customer requests in the ticket tracking system.
• Responsible for creating and updating tickets according to standard procedures and policies.
• Enforce request handling and escalation policies and procedures.
• Monitor and test resolutions to ensure problems have been adequately resolved.
• Contributing to and updating knowledge base content built on problem resolution and training.
• Provide first-line support for help desk issues, this includes in-person, phone support and electronic communication
• Repair PCs
• Install hardware and peripherals such as memory, monitors, keyboards, printers and disk drives
• Assist in the customization and adaptation of existing programs to meet user requirements
• Provide updates, status and completion information to manager or users as needed
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance

Two-year technical college degree and/or extensive prior hands-on PC hardware and software (certifications helpful but not required), * Excellent problem-solving and analytical skills

• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Experience with the use of Remote tools
• Ability to work with minimum to no supervision
• Dependable, On-time, Organized
• Knowledge of Microsoft office tools such as Word, Excel, Access, etc…
• Team oriented
• Detail oriented

Health insurance, Retirement plan, 401(k) matching, Paid time off, Dental insurance, Life insurance Full-time 36 Howard Drive, Ellisville, MS 39437, * 401(k) matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Howard Industries, Inc. is a leading manufacturer with a rich history of producing high-quality distribution transformers and supporting advanced technology solutions. With a strong presence in the industry and a dedicated team, the company prides itself on innovation, reliability, and exceptional service.