Salesforce Administrator

The System Administrator will support the Platform Administration team by gathering and analyzing business requirements, developing future-state designs, writing user stories, configuring solutions, and providing ongoing platform administration. This is a hands-on role focused on Salesforce solutions, business process improvement, quality assurance, and cross-functional collaboration., * Analyze complex business requirements and user stories and translate them into platform solutions and configurations.

• Participate in cross-functional sessions to evaluate requirements and recommend platform solutions aligned with performance goals and metrics.
• Define and configure prototype solutions using best practices and low-code platform capabilities.
• Configure and perform quality assurance testing for low- to moderately complex solutions.
• Facilitate troubleshooting, root-cause analysis, and issue resolution within established service levels.
• Serve as a liaison between IT and business teams in support of platform extensions and service updates.
• Provide platform administration, end-user support, access management, system configuration, and performance monitoring.
• Support Internal Audit and Compliance requirements related to supported platforms.
• Evaluate system applications and recommend improvements to optimize platform performance.
• Lead requirements workshops and user story development using agile methodologies.
• Improve business processes rather than relying on simple lift-and-shift approaches.
• Conduct testing to validate Salesforce functionality and performance.
• Research, document, and advise on Salesforce best practices, releases, and new features.

• Bachelor’s degree in computer science, computer engineering, or a related technical field, or equivalent experience.
• At least five years of relevant professional experience.
• Advanced knowledge of the Salesforce platform and at least two years of hands-on Salesforce administration experience.
• Experience with platform administration, solution design, configuration, product management, or technology implementation.
• Experience working with agile software development life cycle practices.
• Salesforce Certified Platform Administrator certification required.
• Experience with source control or DevOps tools such as Git, Bitbucket, Visual Studio, Flosum, or similar platforms.
• Strong interpersonal, verbal, and written communication skills.
• Experience with process and flow diagramming, presentations, analytical thinking, and problem-solving.

Skill

• Salesforce system administration
• Agile delivery and software development life cycle practices
• Business requirements analysis and solution design
• Platform configuration and quality assurance
• Cross-functional communication
• Troubleshooting and root-cause analysis
• Data analytics and process improvement
• Source control and Salesforce DevOps tools

Summary Qualification

• Minimum of two years of Salesforce system administration experience.
• Salesforce Certified Platform Administrator certification.
• Proven ability to translate business requirements into scalable Salesforce solutions.
• Experience collaborating with business, quality assurance, and IT teams.
• Strong understanding of agile delivery, platform configuration, testing, and production support., * Experience with Health Cloud, Service Cloud, Data Cloud, or healthcare industry platforms.
• Experience with Flosum, Git, Copado, or other Salesforce DevOps tools.
• Salesforce Certified Platform Administrator II or Platform App Builder certification.
• Experience with agile methodologies, release management, or data analytics.

From $52.81 an hour - Temporary, Full-time, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Vision insurance