L2 Infrastructure & Systems Engineer in San Jose

San Jose, CA, Onsite/Hybrid-40 hours per week. (Will work at least 3 hours onsite, 4 days per week).

Technical Requirements:

• Windows Server 2016/2019/2022
• Active Directory
• DNS/DHCP
• Group Policy
• File and Print Services
• Microsoft 365 (including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and Microsoft Defender)
• VMware vSphere
• Hyper-V
• Azure VMs
• Networking equipment from Fortinet, SonicWall, Cisco, UniFi, or Aruba
• NinjaOne
• Windows Autopilot
• SentinelOne
• Multi-Factor Authentication (MFA), Conditional Access, BitLocker
• Veeam and NinjaOne Backup
• Remote Monitoring and Management (RMM) and ticketing platforms (such as ConnectWise, HaloPSA, ServiceNow, Zendesk, or Jira)

** Qualifications:**

• Microsoft Certifications (MS-900, MS-102, AZ-104, SC series)
• VMware certifications (VCTA/VCP)
• Fortinet or SonicWall certifications
• CompTIA Network+ or Security+
• ITIL Foundation
• PowerShell scripting experience

Functional Requirements:

• Administer and troubleshoot Windows Server, Active Directory, DNS/DHCP, Group Policy, and file/print services
• Manage Microsoft 365 environments
• Support VMware, Hyper-V, and Azure VMs
• Monitor server health, storage, backups, and performance
• Perform server maintenance, patching, and upgrades
• Troubleshoot network issues (LAN/WAN, DNS, DHCP, VPN, VLANs, wireless) and coordinate with ISPs and vendors
• Deploy and manage endpoints using NinjaOne, Intune, Group Policy, and Windows Autopilot
• Implement endpoint security measures (Defender, SentinelOne, MFA, Conditional Access, BitLocker)
• Assist with vulnerability remediation and compliance
• Monitor and troubleshoot backup solutions (Veeam, NinjaOne Backup, Microsoft 365 backup) and conduct disaster recovery testing
• Resolve advanced Level 2 incidents within SLA guidelines and perform root cause analysis
• Participate in infrastructure projects (Microsoft 365/Azure migrations, server deployments, firewall implementations, hardware refreshes)
• Escalate complex issues to senior engineers as needed
• Maintain accurate documentation
• Mentor Level 1 engineers
• Communicate effectively with clients, vendors, and internal teams, Infrastructure & Systems:
• Administer and troubleshoot Windows Server (2016/2019/2022), Active Directory, DNS, DHCP, Group Policy, File Services, and Print Services.
• Manage Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and Microsoft Defender.
• Support VMware vSphere, Hyper-V, and Azure Virtual Machines.
• Monitor server health, storage, backups, and overall infrastructure performance.
• Perform maintenance, patching, upgrades, and system optimization for servers.

Networking:

• Troubleshoot LAN/WAN, DNS, DHCP, VPN, VLANs, wireless networks, and internet connectivity.
• Support networking environments using Fortinet, SonicWall, Cisco, UniFi, or Aruba devices.
• Coordinate with ISPs and third-party vendors during outages and infrastructure changes.

Endpoint & Security:

• Deploy and manage Windows endpoints using NinjaOne, Intune, Group Policy, and Windows Autopilot.
• Ensure endpoint protection through Microsoft Defender, SentinelOne, MFA, Conditional Access, BitLocker, and best security practices.
• Assist with vulnerability remediation, security incidents, and compliance initiatives.

Backup & Disaster Recovery:

• Monitor and troubleshoot backup solutions such as Veeam, NinjaOne Backup, and Microsoft 365 backup platforms.
• Conduct backup verification, restoration testing, and disaster recovery tests.

Incident & Project Support:

• Resolve advanced Level 2 incidents while meeting client SLA requirements.
• Conduct root cause analysis for recurring issues.
• Participate in infrastructure projects, including Microsoft 365 migrations, server deployments, firewall implementations, Azure migrations, and hardware refreshes.
• Escalate complex issues to senior engineers when appropriate.

Documentation & Collaboration:

• Maintain accurate technical documentation and knowledge articles.
• Mentor Level 1 engineers by sharing technical knowledge and documenting repeatable solutions.
• Communicate effectively with clients, vendors, and internal engineering teams.

3-5 years supporting enterprise IT infrastructure in a Managed Services Provider (MSP) or multi-client environment., 3-5 years of experience supporting enterprise IT infrastructure in an MSP or multi-client environment.

• Strong experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID, Intune).
• Experience administering Windows Server and Active Directory environments.
• Proficient in supporting VMware, Hyper-V, or Azure Virtual Machines.
• Solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, VPNs, VLANs, routing, and switching.
• Experience supporting firewalls such as Fortinet, SonicWall, Cisco, or similar platforms.
• Familiarity with RMM and ticketing platforms (NinjaOne, ConnectWise, HaloPSA, ServiceNow, Zendesk, Jira, or equivalent).
• Strong troubleshooting, analytical, documentation, and customer service skills.
• Ability to manage multiple client environments and effectively prioritize work.

** Qualifications:**

• Microsoft Certifications (MS-900, MS-102, AZ-104, SC Series)
• VMware VCTA/VCP
• Fortinet or SonicWall Certifications
• CompTIA Network+ or Security+
• ITIL Foundation
• PowerShell scripting experience
• Experience supporting Azure, backup solutions, and cybersecurity platforms.