Level 2 Network Technician / Administrator

The Level 2 Network Technician/Administrator serves as an escalation point for Level 1 support, handling more complex network, server, and systems issues across multiple client environments. This role combines hands-on troubleshooting with proactive network administration, working within our ticketing and remote monitoring systems to resolve issues efficiently and identify opportunities to improve client environments. This is a strong next step for a technician ready to grow into senior engineering or network architecture roles., * Serve as Tier 2 escalation for network, server, and workstation issues from the Service Desk, resolving tickets within SLA.

• Configure, maintain, and troubleshoot routers, switches, firewalls, wireless access points, and VPNs across client networks.
• Administer Windows Server environments including Active Directory, Group Policy, DNS/DHCP, and file/print services.
• Support Microsoft 365 / Azure AD administration, including user provisioning, licensing, and email/Exchange Online issues.
• Monitor client networks and systems via RMM and PSA tools (e.g., ConnectWise, Datto, Kaseya); respond to and remediate alerts.
• Perform server, network, and endpoint patching, maintenance, and backup verification on a scheduled basis.
• Diagnose and resolve connectivity, performance, and security issues, escalating to Level 3 engineering when needed.
• Document network configurations, procedures, and resolutions in the client knowledge base and ticketing system.
• Assist with network design, upgrades, and new client onboarding projects, including on-site installations.
• Maintain and enforce security best practices, including firewall rules, endpoint protection, and patch compliance.
• Provide clear communication and a professional client experience during on-site visits and remote sessions.
• Participate in an on-call rotation for after-hours emergency support.

• 4-8 years of experience in network administration or IT support, ideally within an MSP or multi-client environment.
• Solid working knowledge of TCP/IP networking, VLANs, routing, switching, and firewall configuration.
• Hands-on experience with Windows Server, Active Directory, and Microsoft 365/Azure AD administration.
• Experience with RMM and PSA platforms (e.g., ConnectWise, Datto, Kaseya, Autotask, or similar).
• Familiarity with firewall/security appliances (e.g., SonicWall, Fortinet, Meraki, Ubiquiti).
• Strong troubleshooting, documentation, and customer service skills.
• Valid driver’s license and reliable transportation for local client site visits.
• CompTIA Network+ and Security+ certifications (or equivalent experience).

Preferred Qualifications

• CCNA, Microsoft Certified: Azure Administrator Associate, or similar vendor certifications.
• Experience with virtualization platforms (Hyper-V, VMware) and cloud environments (Azure, AWS).
• Experience with VoIP systems, backup/disaster recovery solutions, and endpoint detection and response (EDR) tools.
• Prior MSP experience supporting multiple clients across varied industries.

Pulled from the full job description

• Mileage reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and paid holidays.
• Ongoing training, certification reimbursement, and clear paths for career growth.
• Company vehicle/mileage reimbursement for client site visits.
• A collaborative team environment with hands-on exposure to diverse client networks and technologies., * 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Relocation assistance
• Retirement plan
• Vision insurance

Totally Networked, Inc. is a managed service provider (MSP) delivering IT infrastructure, network, and security support to small and mid-sized businesses. We manage our clients’ networks, servers, endpoints, and cloud environments so they can focus on running their business. We’re looking for a Level 2 Network Technician/Administrator to join our service delivery team and help keep client environments secure, reliable, and running smoothly.