IT Support Technician

We are seeking a dynamic and proactive IT Support Technician to join our technology team! In this role, you will be the frontline hero, providing essential technical support to ensure our IT infrastructure runs smoothly and efficiently. Your expertise will help resolve hardware and software issues promptly, assist users with technical challenges, and maintain the overall health of our computer systems. If you thrive in a fast-paced environment, enjoy troubleshooting complex problems, and are passionate about delivering exceptional customer service, this opportunity is perfect for you! Join us to make a tangible impact by empowering our team with reliable technology solutions every day., * Provide first-line technical support to end-users via help desk systems, resolving issues related to hardware, software, network connectivity, and operating systems such as Windows and macOS

• Troubleshoot and resolve equipment issues including desktops, laptops, mobile devices, printers, and peripherals
• Manage customer support tickets efficiently using tools like BMC Remedy or Jira, ensuring timely resolution and clear communication with users
• Support computer networking tasks including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and Meraki devices to maintain secure and reliable connectivity
• Assist with Active Directory management tasks such as user account creation, permissions adjustments, GPO (Group Policy Object) application, and Active Directory troubleshooting
• Perform hardware upgrades, repairs, and maintenance on computer hardware components and peripherals
• Support IT infrastructure including Windows Server environments and Linux systems for optimal performance and security
• Conduct analysis of technical issues to identify root causes and implement effective solutions
• Collaborate with team members on network troubleshooting efforts involving TCP/IP configurations and firewall settings to resolve connectivity problems quickly
• Maintain documentation of technical procedures, configurations, and incident reports to ensure knowledge sharing across the team

• Proven experience in providing IT support or desktop support in a fast-paced environment
• Strong knowledge of Microsoft Office applications and operating systems including Windows (Windows 10/11) and macOS
• Hands-on experience with help desk systems such as BMC Remedy or Jira for ticket management
• Familiarity with computer networking concepts including LAN/WAN setup, VPNs, DNS management, TCP/IP protocols, firewalls, and Meraki networking equipment
• Experience supporting Active Directory management tasks such as user account administration and GPO implementation
• Ability to troubleshoot hardware issues involving computer hardware components and peripherals effectively
• Knowledge of software troubleshooting techniques across various operating systems including Windows Server environments and Linux distributions
• Excellent communication skills with a customer service-oriented approach to technical support
• Analysis skills to diagnose complex technical problems quickly and accurately
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Support Technician are preferred but not mandatory

Join us as an IT Support Technician where your technical expertise will empower our team to operate seamlessly! We value energetic problem-solvers who are eager to learn continuously while delivering top-tier support. Your contributions will directly influence our operational success by ensuring our technology infrastructure remains robust, secure, and user-friendly.