IT Support Specialist

Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will deliver exceptional technical support to users, troubleshoot software and hardware issues, and ensure seamless operation across various operating systems and network environments. Your expertise will empower our organization to operate efficiently, while providing outstanding customer service to all stakeholders. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative setting where your problem-solving talents truly shine., * Provide timely and effective technical support for hardware, software, and network issues across desktop and mobile devices.

• Troubleshoot software problems, including applications within the Microsoft Office suite, operating systems such as Windows and macOS, and enterprise tools like ServiceNow and Jira.
• Manage computer hardware setups, upgrades, repairs, and inventory control to optimize device performance.
• Support computer networking tasks including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewall configurations, and network security measures such as Meraki devices.
• Assist with Active Directory management, Group Policy Objects (GPO), Windows Server environments, Linux systems, and BMC Remedy for ticketing and incident tracking.
• Maintain IT infrastructure by monitoring network performance, troubleshooting connectivity issues, and supporting network administration activities.
• Collaborate with team members to analyze issues using analysis skills and escalate complex problems using tools like ServiceNow or Jira for efficient resolution.
• Support the deployment of security measures including firewall rules, TCP configurations, and VPN access to safeguard organizational data.
• Document solutions clearly in help desk systems while communicating effectively with users to ensure understanding and satisfaction.

Do you have experience in Windows?, * Proven experience in providing technical support for computer hardware, software troubleshooting, and desktop support functions.

• Strong knowledge of operating systems including Windows (especially Microsoft Windows Server), macOS, and Linux environments.
• Familiarity with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (including Meraki), and network security best practices.
• Experience managing computer management tools like SCCM (System Center Configuration Manager) and BMC Remedy ticketing system.
• Ability to configure and troubleshoot Active Directory accounts, GPOs (Group Policy Objects), DNS settings, and network infrastructure components.
• Excellent communication skills with a customer service-oriented approach to assist users effectively in person or remotely.
• Analysis skills to diagnose issues quickly while maintaining attention to detail during problem resolution processes.
• Knowledge of mobile device support along with familiarity with ServiceNow or Jira for incident tracking is a plus.

Embark on a rewarding career where your technical expertise makes a real difference! We’re looking for motivated individuals eager to grow their IT support skills in a collaborative environment that values innovation and proactive problem-solving. If you’re passionate about technology and delivering exceptional service, we want to hear from you!