IT Services Associate (Part-time)

· Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.

· Maintains, installs and tests software applications on computer hardware throughout the college.

· Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues

· Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.

· Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.

· Facilitates use of equipment for various internal and external events.

· Assembles and disassembles equipment on site before and after classes.

· Provides limited training to audio-visual/multi-media equipment users.

· Adheres to CCC Customer Service Excellence standards.

· Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

· Associate degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.

· Minimum of two years of related work experience.

· Knowledge and experience with supporting both Windows and Macintosh platforms.

· Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.

· Sound verbal and written communication skills.

· Great team player and self-starter.

SALARY RANGE : 17.48 - 24.59 Per Hour

Offered salary will be determined by the respective collective bargaining agreement and applicant’s education, experience, knowledge, skills and abilities.

Benefits information is found at https://www.ccc.edu/departments/Benefits/

Malcolm X College has been named a 2024 Most Promising Places to Work in Community Colleges award winner! NISOD joins Diverse: Issues in Higher Education in recognizing Malcolm X College’s best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.