Network & Systems Administrator - Tier 2

We are seeking a Network & Systems Administrator - Tier 2 to join our growing technical team. This role is responsible for supporting client environments, resolving escalated technical issues, and assisting with infrastructure projects., * Resolve escalated service tickets related to servers, networking equipment, hardware, and business applications

• Install, configure, and support desktops, laptops, servers, and network infrastructure
• Manage and maintain Windows Server environments and on-premise Active Directory
• Troubleshoot connectivity issues involving firewalls, switches, wireless networks, and internet services
• Assist with system upgrades, equipment deployments, and infrastructure improvement projects
• Monitor system performance and proactively address potential issues
• Maintain accurate documentation of client environments and internal procedures
• Communicate clearly with clients regarding technical issues, timelines, and resolutions
• Provide onsite and remote technical support as required

This position is ideal for someone who enjoys problem solving, working directly with customers, and operating in a fast-paced MSP environment with a wide variety of technologies., * 3-5 years of IT support or system administration experience (MSP experience a plus).

• Strong knowledge of Windows Server environments and network infrastructure.
• Experience with virtualization (VMware/Hyper-V) and networking basics.
• Strong understanding of networking fundamentals including TCP/IP, routing, switching, VLANs, and wireless.
• Experience troubleshooting hardware and supporting line-of-business applications.
• Excellent communication, organization, and customer service skills.
• Relevant certifications such as CompTIA Network+, Server+, or similar are a plus.

• Competitive salary ($55k-$73k, depending on experience) and benefits package.
• Exposure to diverse technologies in an MSP environment.
• Opportunities for advancement and professional development.
• Collaborative, small-team culture where your contributions matter.

We are a Managed Service Provider (MSP) serving small to mid-size businesses across Central New York. We pride ourselves on building strong relationships with our customers while delivering high-quality IT support, cloud solutions, and system deployments.