Computer Support Specialist

Maxus Properties is seeking to hire a Computer Support Specialist. Reporting to the IT Manager/Director of Operations home office in Kansas City, this position is full-time, Monday through Friday. Some travel to properties is required for on-site support, installations, and troubleshooting., The Computer Support Specialist is responsible for providing technical assistance and support to employees across Maxus Properties’ portfolio. This role ensures smooth day-to-day operation of computer systems, property management software, and network infrastructure to support leasing, accounting, maintenance, and corporate teams., Technical Support

• Provide help desk support for on-site and remote employees across multiple properties
• Troubleshoot hardware, software, and network issues in a timely manner
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Support property management systems (e.g., Yardi, AppFolio, RealPage, or similar)

Systems & Network Maintenance

• Maintain and monitor network systems, Wi-Fi connectivity, and VPN access
• Perform routine system updates, patches, and backups
• Assist in managing user accounts, permissions, and security settings
• Ensure data security and compliance with company policies

Property-Level Support

• Travel to properties as needed to resolve on-site technical issues
• Support leasing offices with software, POS systems, and communication tools
• Assist with setup of new properties, offices, or workstations

Documentation & Training

• Document technical issues, resolutions, and system configurations
• Create user guides and provide basic training to staff on systems and tools
• Maintain inventory of IT equipment and licenses

Vendor Coordination

• Work with third-party vendors for hardware, software, and telecom services
• Assist in evaluating and recommending technology solutions

• Associate’s or Bachelor’s degree in Information Technology or related field (preferred)
• 2+ years of IT support or help desk experience
• Experience supporting multi-site or property management environments is a plus

Technical Skills

• Proficiency with Windows OS, Microsoft 365, and common business applications
• Familiarity with networking concepts (TCP/IP, routers, firewalls, Wi-Fi)
• Experience with property management software (Yardi, AppFolio, etc.) preferred
• Basic knowledge of cybersecurity best practices

Soft Skills

• Strong problem-solving and troubleshooting abilities
• Excellent communication and customer service skills
• Ability to manage multiple requests and prioritize effectively
• Self-motivated with the ability to work independently and on-site when needed

Work Environment & Requirements

• Ability to travel between properties as needed
• Occasional after-hours or on-call support may be required
• Ability to lift and install equipment (up to 40 lbs)

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match (if applicable)

Why Join Maxus Properties?

At Maxus Properties, we leverage technology to enhance resident experiences and streamline operations. The Computer Support Specialist plays a critical role in keeping our teams connected, efficient, and supported across all properties.

All qualified candidates will be subject to drug testing and a criminal background check. We are committed to being an equal opportunity employer.