Windows Platform Engineer

Sanofi

Barcelona, Spain

18 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

€48,000.0 - €72,000.0

Working hours

Regular working hours

Languages

English

Job source

www.adzuna.es

Tech stack

Microsoft Windows C Sharp (Programming Language) C++ (Programming Language) Network Analysis Software Debugging Fiddler (Software) Virtual Private Networks (VPN) Python (Programming Language) Network Protocols Windows PowerShell Kusto Query Language Wireshark

+3 more

WinDBg Scripting Programming Languages

Job description

Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
Analyze and isolate complex problems into a reproduction of the issue
Able to explain complex technical issues to non-technical people
Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.

Requirements

In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.
Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.).
Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler)
Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Ability to work independently and as part of a team in a fast-paced environment.
Fluent in English. Nice to have:
Experience with Windows internals (COM, RPC, drivers).
Knowledge of networking protocols.
Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.
Kusto/KQL knowledge for telemetry analysis