Network Support Engineer (L1, Site Lead)

Maintains the computing environment by identifying network requirements, installing upgrades, and monitoring network performance., * Break-fix:

1. Visually inspecting devices to assess equipment status
2. Rebooting routers, servers, storage devices or other equipment
3. Providing loop-back cables in order to test circuits remotely
4. Re-seating or replacing components or cables
5. Removing Alternating Current (“AC”) or Direct Current (“DC”) power from equipment
6. Cleaning equipment or connectors
7. Connecting a client-provided test set or test router to equipment
8. Swapping removable storage media
9. Installing or replacing modular equipment components
10. Dispatching equipment for repair
11. Cleaning fibers
12. Taking light levels
13. Installing loop backs
14. Providing planned maintenance or circuit migration support
15. Installing Small Form Factor Pluggable (each an “SFP”) or Gigabit Interface Converters (each a “GBIC”)
16. Troubleshooting hardware problems on any device
17. Racking and de-racking of any device installed
18. Labeling/inventory equipment plus digital picture and serial number recording
19. Tape backup: cassette exchange and storage in strongbox
20. Power cycling a router, server, switch and soft-booting a server

21. Follow Data Eradication process Provisioning:

22. Install cables or optics for new circuits
23. Re-connect, disconnect / replace existing circuits

24. Testing of cables and optics Deployment:

25. Physical Cabling
26. Cable Management
27. Northbound Cabling (Fiber/Copper/Power)
28. Rack/Stack/Jack
29. Installation Support (PDU, Network Switches, etc.)
30. E-Waste and other clean-up activities

• Proven experience in a network administrator role
• Hands-on experience in networking, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking
• CCNA, Network+, CCNP, CCDP, CCIE or equivalent
• BSc degree in Computer Science or related field or equivalent
• Associate’s degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor’s Degree preferred

Mandatory Skills

Network Administration/ Network Support / Hardware Troubleshooting / Routing & Switching / Server Installation & Configuration / CCNA / Network+ (if certified) / Break-Fix Support / Data Center Operations