IT Site Leader

We are looking for a IT Site Leader who will be responsible for providing customer-focused end user support at our Charlotte office.

This is a great opportunity for someone who possesses advanced knowledge of Microsoft O365 digital solutions including Power platform to contribute across all phases of the software development life cycle.

Reporting to the Manager Collaborative Applications and working in a collaborative community, a challenging and exciting environment within the Information Technology department, you will:

• Be responsible for ensuring that all Rio Tinto Standards for technology are met.
• Be responsible for communicating effectively with Rio Tinto colleagues in both technical and non-technical manner.
• Be the primary resource to monitor and collect feedback provided for site services and support for the Charlotte location.
• Identify areas and processes within the support business area where Power Platform and Microsoft O365 can be better leveraged and facilitate process improvement

• Understand business area opportunities to provide solutions by applying problem-solving and

• Access to industry-leading technical development programmes
• Join an encouraging leadership group, committed to your growth and development
• Join our global leading business offering outstanding personal development & global career opportunities

We’re Finding Better Ways to provide materials the world needs, now and in the future. Our values - care, courage and curiosity - guide how we work and how we treat each other.

About the role

We are looking for a IT Site Leader who will be responsible for providing customer-focused end user support at our Charlotte office.

This is a great opportunity for someone who possesses advanced knowledge of Microsoft O365 digital solutions including Power platform to contribute across all phases of the software development life cycle.

Reporting to the Manager Collaborative Applications and working in a collaborative community, a challenging and exciting environment within the Information Technology department, you will:

• Be responsible for ensuring that all Rio Tinto Standards for technology are met.
• Be responsible for communicating effectively with Rio Tinto colleagues in both technical and non-technical manner.
• Be the primary resource to monitor and collect feedback provided for site services and support for the Charlotte location.
• Identify areas and processes within the support business area where Power Platform and Microsoft O365 can be better leveraged and facilitate process improvement
• Understand business area opportunities to provide solutions by applying problem-solving and decision-making skills.
• Perform installs, moves, add and changes for Rio Tinto Standard Hardware and Software

• A commitment to the safety of yourself and your team
• Mobile Device Administration/Support- iOS/Android Intune
• Experience installing and supporting database and application servers, Windows PCs, and networking hardware (switches, routers, Wi-Fi).
• Thoroughly knowledgeable for all Microsoft Office O365 technologies as well as learning functions (Microsoft Learn).
• Understands Power Platform and app development processes.
• Proficient knowledge in the following disciplines required:
• Windows OS and Active Directory
• Endpoint and mobile device management
• IP networking and networking protocols
• Telephony and voicemail administration
• Teams/Live Event/Collaboration room administration, training, and support.
• Microsoft Office M365 Productivity Suite and related apps (Teams, Forms, Visio)
• Microsoft SCCM/Azure

• Be recognized for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.
• A work environment where safety is always the number one priority.
• Competitive base salary reflective of your skills and experience with an annual incentive bonus.
• Access to top-tier family-friendly health programs including medical, prescription drug, dental, vision, life insurance coverage, and various voluntary benefits.
• Excellent retirement plan including up to 6% defined company contribution; Generous 401k matching program.
• Attractive share ownership plan.
• Comprehensive leave policies which cover all the moments that matter in life: PTO (paid time off), paid holidays, and paid bereavement leave.
• A generous parental leave policy, which ensures you’re able to spend quality time with your new family.
• Discount programs for leisure purposes and access to Virgin Pulse with incentives supporting your wellbeing.
• Access to our Employee Assistance Program (EAP), which provides confidential counselling or expert guidance for you and your family to help get through life’s challenges

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Respect and Inclusion

At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different., Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs-striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.

• Respect and inclusion

Rio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, sex, age, religion, national origin, disability, or any other characteristic protected by federal, state, or local law.

We are committed to an inclusive environment where people feel safe, respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.