K-12 Software Support Specialist

This full-time, on-site role based in Mesa, AZ involves providing expert software support to K-12 education clients using the Synergy® Education Platform. As a K-12 Software Support Specialist, you will resolve customer inquiries, troubleshoot technical issues, and deliver excellent service to maintain system functionality. Daily responsibilities include analyzing support requests, resolving software problems, and ensuring user satisfaction while adhering to company quality standards.

Do you have experience in Customer communication?, * Experience in Customer Support and Technical Support roles within a software environment

• Strong Analytical Skills and a proactive approach to Troubleshooting software-related challenges
• Proven expertise in Software Support, including the ability to assist users in navigating complex applications
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to work effectively in a fast-paced, on-site environment
• Prior experience in K-12 education systems or educational technology is a plus
• Bachelor’s degree in Information Systems, Computer Science, Education, or a related field preferred

Pulled from the full job description

• Pet insurance
• Paid parental leave
• Prescription drug insurance
• AD&D insurance
• Parental leave
• Health insurance
• 401(k) matching, Hours: Eight-hour shift M-F within 4:00 AM to 6:00 PM Arizona Time operating hours, multiple shifts available.

Salary: $45,000 + Uncapped Guaranteed Monthly Bonus

Bonus: Eligible for a monthly performance bonus tied to uncapped ticket closures and quality standards., In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):

Medical Insurance w/Prescription Drug Coverage

Dental Insurance Vision Insurance

Generous Paid Time Off & Holidays

Long Term Disability Insurance Life & Accidental Death & Dismemberment

Paid Maternity & Paternity Leave

Bereavement Leave

Professional Development Opportunities

Onsite Flu Shots for Staff & Immediate Family

Stocked Kitchen w/Healthy Snacks & Drinks

TRP Carpool Program

Employee Assistance Program

Opportunities for Community Involvement

Employer and Employee Contributed Health FSA

Employee Contributed Dependent Care FSA

401K Plan w/Company Matching & Immediate Vesting

Edupoint Educational Systems delivers innovative enterprise software solutions for managing K-12 educational data, backed by over 30 years of leadership in student information and instructional management technologies. The company’s flagship product, the Synergy® Education Platform, integrates tools for online registration, gradebooks, assessments, special education management, and more-all within a unified platform powered by real-time data for informed decision-making. Serving over 3 million students across the nation, Edupoint focuses on enhancing performance at both district and student levels. By streamlining communication and data management, Edupoint empowers educators to maximize student achievement efficiently and effectively.