Entry Level Application Support Consultant, Temporary

Responsibilities- Take ownership of support tickets for Nextlane products, applying best practices and product protocols to deliver effective solutions.- Dive into complex queries, combining functional knowledge with code-level insights to provide clear and accurate answers.- Ensure customers receive timely support by meeting service-level agreements and keeping cases on track.- Manage your backlog efficiently, balancing priorities while maintaining high service quality.- Drive results by meeting key performance standards in productivity, quality, and resolution rates.- Resolve challenging incidents independently, while knowing when to elevate to specialized teams for faster resolution.- Keep customers informed at every stage, from progress updates to final resolution, building trust and confidence in the process.- Document call and email activity thoroughly, ensuring clarity and continuity for the wider team.- Identify, categorize, and report software bugs to development teams, helping to drive continuous product improvement.- Spot high-impact program errors, initiate the right processes for resolution, and make sure insights are shared with the team.- Proactively flag recurring issues and contribute ideas for improvements or corrective actions.- Share knowledge and best practices with teammates, working closely with trainers and support leaders to strengthen the overall service structure.- Manage customer requests within internal tools, ensuring a smooth and professional process that respects all established procedures.Requirements- Prior experience in a similar position is a plus, but not required.- Fluency in Spanish.- Optional: spoken skills in English.- Good communication skills for managing client expectations, providing clear explanations, and leading resolution calls when needed.- Nice to have: Understanding of software applications, troubleshooting systems and general knowledge on this technical toolkit: Core Web Development (LAMP(Linux, Apache, MySQL, PHP), with frontend interaction via HTML/CSS/JS).- PHP, HTML, CSS, JavaScript, MySQL.- Backend Architecture & Logic: code structure and architecture: POO (OOP), MVC Framework, ORM + Connectors.- Integration & Data Handling: APIs (Postman/SoapUI), JSON/XML.- Service-minded.- Ability to collaborate in a diverse and dynamic environment.#J-*****-Ljbffr

Manage customer requests within internal tools, ensuring a smooth and professional process that respects all established procedures.Requirements- Prior experience in a similar position is a plus, but not required.

• Fluency in Spanish.
• Optional: spoken skills in English.
• Good communication skills for managing client expectations, providing clear explanations, and leading resolution calls when needed.
• Nice to have: Understanding of software applications, troubleshooting systems and general knowledge on this technical toolkit: Core Web Development (LAMP(Linux, Apache, MySQL, PHP), with frontend interaction via HTML/CSS/JS).
• PHP, HTML, CSS, JavaScript, MySQL.
• Backend Architecture & Logic: code structure and architecture: POO (OOP), MVC Framework, ORM + Connectors.
• Integration & Data Handling: APIs (Postman/SoapUI), JSON/XML.
• Service-minded.
• Ability to collaborate in a diverse and dynamic environment. #J-*****-Ljbffr