Solution Architect For Microsoft Dynamics Crm

ppJoin LIEBHERR, a global leader in engineering and manufacturing, as we advance our digital transformation journey.We are looking for a motivated bSolution Architect - Microsoft Dynamics CRM (m/f/d) /b to play a key role in our newly established Digital Center in Madrid./p pIn this role, you will own and shape the global Microsoft Dynamics CRM template of Liebherr’s global S/4HANA template for our Sales and Service companies (“Mixed Sales Companies”).You will drive the design of standardized, scalable, and customer?centric CRM solutions, promoting global harmonization, best practices, and a template?first approach across entities.You will be part of an international, cross?functional team that values innovation, methodology and long?term thinking, making a direct impact on how Liebherr engages with customers globally./p pThe working location for this position will be in Madrid city where we are currently setting up a new office.We operate a hybrid model, requiring at least 40% of the working time on?site./p h3Creating passion: your responsibilities /h3 ul liOwn the end?to?end Microsoft Dynamics CRM solution architecture within Liebherr’s global template, ensuring consistency, scalability and governance./li liDesign and govern global template solutions across CRM capabilities such as: Lead?to?opportunity and opportunity?to?order processes, Account and contact management, Customer lifecycle management, Installed base and asset?related customer views, Case and complaint management, Sales pipeline and activity management./li liTranslate complex business and statutory requirements from multiple countries and divisions into harmonized, standard CRM solutions minimizing custom development and ensuring a configuration?first approach./li liLead and facilitate global design workshops with sales, customer services, and after?sales stakeholders./li liDesign and govern the integration between Microsoft Dynamics CRM and SAP S/4HANA (SD, Service, Finance), Microsoft Dynamics Field Service, Installed base and asset data, and Marketing or digital platforms where relevant./li liAct as a trusted advisor to business stakeholders, providing expert guidance across all project phases: Design, realization, testing, cutover, go?live and post go?live stabilization./li liContribute to change management activities, ensuring adoption of new processes and CRM solution./li liSupport the creation of solution documentation leveraging tools such as JIRA and Confluence./li liCollaborate closely with an international, cross?functional team to deliver high quality, scalable solutions that support our global growth./li liTravel (up to 30%) to Liebherr sites worldwide to engage directly with business teams and support deployments./li /ul h3Contributing your strengths: your qualifications /h3 ul liBachelor’s or Master’s degree in Marketing, Information Technology, Business Administration, or related field./li li7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement, including large?scale implementations./li liProven experience as a Solution Architect or Lead consultant in Microsoft Dynamics CRM programs or template?based rollouts./li liStrong understanding of B2B sales and service processes, ideally in industrial or equipment related industries./li liDeep expertise in Dynamics CRM capabilities, including Sales and customer engagement modules, Case and Service Management, and Platform configuration and customization./li liExperience designing and governing global CRM templates across multiple countries and legal entities.Experience integrating CRM platforms with ERP systems in complex B2B environments is a strong advantage./li liDemonstrated ability to analyze business challenges and translate them into CRM solutions that drive efficiency and value./li liFamiliar with JIRA and Confluence (or similar tools) for task management and team collaboration./li liStrong communication and stakeholder management skills, with the ability to explain complex concepts clearly to both technical and non?technical audiences./li liFluency in English (written and spoken); additional languages (e.g., German) are an advantage./li liA collaborative mindset and ability to work effectively in multicultural and cross?functional teams./li liWillingness to travel internationally (up to 30%) as required by project work./li liMicrosoft Dynamics 365 certifications are a strong plus./li /ul h3Our commitment to you: your benefits /h3 pAt Liebherr, we believe people are at the heart of our success.As part of our international team, you’ll enjoy a secure role in a family?owned company that values innovation, collaboration, and long?term career growth: /p ul liCompetitive compensation and benefits package that recognizes your expertise /li liFlexible and hybrid working model /li liCreative freedom and responsibility to shape processes and solutions in our global transformation /li liContinuous learning and development with tailored training and certification opportunities /li liMeal vouchers /li liLife and accident insurance /li liOption to include a premium private health insurance package as part of the flexible remuneration /li liA safe, stable and international workplace within a trusted family business that invests in people /li /ul pPlease note that we can only accept applications submitted through our website, using the online application form.We do not accept applications via recruitment agencies for this position./p pHave we awoken your interest?Then we look forward to receiving your online application.If you have any questions, please contact Karoliina Rissanen./p h3One Passion.Many Opportunities./h3 h3The Company /h3 pLiebherr is a family?run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high?quality, user?oriented products and services in many other areas.The Group employs nearly 50,000 people in more than 140 companies on all continents./p h3Location /h3 pLiebherr IT Shared Service Centre Ibérica, S.L.br/Parque Norte.Alamo building Serrano Galvache, 56br/*** Madridbr/Spain (ES) /p h3Contact /h3 pKaroliina Rissanenbr/ /p /p #J-***-Ljbffr

li /ul h3Contributing your strengths: your qualifications /h3 ul liBachelor’s or Master’s degree in Marketing, Information Technology, Business Administration, or related field. /li li7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement, including large?scale implementations. /li liProven experience as a Solution Architect or Lead consultant in Microsoft Dynamics CRM programs or template?based rollouts. /li liStrong understanding of B2B sales and service processes, ideally in industrial or equipment related industries. /li liDeep expertise in Dynamics CRM capabilities, including Sales and customer engagement modules, Case and Service Management, and Platform configuration and customization. /li liExperience designing and governing global CRM templates across multiple countries and legal entities. Experience integrating CRM platforms with ERP systems in complex B2B environments is a strong advantage. /li liDemonstrated ability to analyze business challenges and translate them into CRM solutions that drive efficiency and value. /li liFamiliar with JIRA and Confluence (or similar tools) for task management and team collaboration. /li liStrong communication and stakeholder management skills, with the ability to explain complex concepts clearly to both technical and non?technical audiences. /li liFluency in English (written and spoken); additional languages (e.g., German) are an advantage. /li liA collaborative mindset and ability to work effectively in multicultural and cross?functional teams. /li liWillingness to travel internationally (up to 30%) as required by project work.

ppJoin LIEBHERR, a global leader in engineering and manufacturing, as we advance our digital transformation journey., li liMicrosoft Dynamics 365 certifications are a strong plus. /li /ul h3Our commitment to you: your benefits /h3 pAt Liebherr, we believe people are at the heart of our success. As part of our international team, you’ll enjoy a secure role in a family?owned company that values innovation, collaboration, and long?term career growth: /p ul liCompetitive compensation and benefits package that recognizes your expertise /li liFlexible and hybrid working model /li liCreative freedom and responsibility to shape processes and solutions in our global transformation /li liContinuous learning and development with tailored training and certification opportunities /li liMeal vouchers /li liLife and accident insurance /li liOption to include a premium private health insurance package as part of the flexible remuneration /li liA safe, stable and international workplace within a trusted family business that invests in people /li /ul pPlease note that we can only accept applications submitted through our website, using the online application form. We do not accept applications via recruitment agencies for this position. /p pHave we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Karoliina Rissanen. /p h3One Passion. Many Opportunities. /h3 h3The Company /h3 pLiebherr is a family?run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high?quality, user?oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents. /p h3Location /h3 pLiebherr IT Shared Service Centre Ibérica, S.L.br/Parque Norte. Alamo building Serrano Galvache, 56br/*** Madridbr/Spain (ES) /p h3Contact /h3 pKaroliina Rissanenbr/ /p /p #J-***-Ljbffr