Manager CRM Strategy and Governance

We offer you the opportunity to implement and expand your innovative ideas in a specialized, future-oriented company. This position enables you to work with our different departments and external partners. An industry-standard salary, a comprehensive onboarding program, diverse and tailor-made training opportunities, a colourful and dedicated team with exciting tasks are just some of the benefits we offer you!

You responsibilities

• Work with and across Datwyler’s divisions and functions globally to create, consense and continuously improve a Datwyler full customer journey CRM and Marketing Automation strategy, incorporating process, system and underlining data management
• Work with Datwyler IT to evaluate potential CRM platform improvement solutions
• Define, execute and maintain ongoing CRM global governance across Datwyler
• Define and provide ongoing CRM reporting
• Serve as a Datwyler CRM expert, keeping abreast of emerging CRM and Marketing Automation trends and best practices

• University or HES diploma in a relevant field, MBA preferred.
• Minimum 3-5 years’ experience working with CRM and Marketing Automation implementation and management iwith SAP and HubSpot expertise, ideally in a B2B environment
• Global and regional experience, particularly APAC and EU
• Client-side and consultancy-side CRM experience
• Certifications in key areas preferred: AI, agility, digital transformation, CRM platforms
• English fluency. German or Mandarin desirable as second language
• Strong listening, negotiation, presentation and analytical skills
• Entrepreneurial, proactive, open to change

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a…, We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.