(Senior) Business Analyst (human)

Fintech SaaS - Payment Operations & International Markets, Strategic Leadership & Product Strategy

• Partner with Product Owners and stakeholders to influence product strategy and roadmap decisions
• Lead requirements gathering and analysis for major initiatives and epics across payment, tax, and compliance domains
• Identify and champion process improvements and operational efficiencies
• Establish and evolve BA best practices, documentation standards, and methodologies for the organization

Business Analysis & Requirements Management

• Analyze complex business needs across payment processing, tax compliance, regulatory requirements, and international market expansion
• Create comprehensive business requirements documents, detailed user stories with acceptance criteria, and business process documentation
• Develop process flow diagrams (BPMN), data flow diagrams, and other visual models to communicate complex business processes
• Translate business requirements into actionable user stories for agile development teams
• Facilitate backlog refinement sessions and ensure stories meet Definition of Ready

Payment Systems & International Operations

• Analyze and optimize payment processing workflows across multiple providers (Stripe, PayPal) and international markets
• Design solutions for tax compliance and calculation requirements using platforms like Avalara
• Ensure compliance with PCI-DSS requirements and international payment regulations (GDPR, PSD2, etc.)
• Work with finance, accounting, and compliance teams to address regulatory and operational requirements

Agile Collaboration & Stakeholder Management

• Actively participate in all agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives
• Collaborate with cross-functional teams including engineering, design, QA, product management, and operations
• Manage relationships with external vendors and partners (Stripe, PayPal, Avalara)
• Present findings, recommendations, and project updates to executive stakeholders
• Facilitate stakeholder meetings across compliance, legal, finance, and international teams
• Conduct and synthesize customer feedback sessions and user research

Mentorship & Team Development

• Mentor junior Business Analysts and team members on analysis techniques and best practices
• Provide guidance on complex business problems and analysis approaches
• Foster a culture of continuous improvement and knowledge sharing

• 7+ years of experience as a Business Analyst, with at least 3 years in a senior or lead capacity
• Strong foundational knowledge of payment systems and international payment processing
• Deep understanding of PCI-DSS compliance requirements
• Knowledge of international payment regulations including GDPR, PSD2, and regional compliance requirements
• Experience with fintech, financial services, e-commerce, payments, SaaS, or banking industries preferred (but open to exceptional candidates from other backgrounds)

Agile & Methodologies

• Proven experience working in Agile/Scrum environments with mature practices
• Expert proficiency in tools such as Jira, Aha!, Notion, and Asana
• Strong understanding of Scrum ceremonies, sprint cadences, and backlog management

Business Analysis Skills

• Exceptional requirements elicitation, documentation, and management skills
• Expertise in creating process flow diagrams using BPMN or similar methodologies
• Proficiency in data flow diagramming and business process modeling
• Strong analytical and problem-solving abilities with attention to detail
• Ability to translate complex technical and business concepts for diverse audiences

Success in First 90-180 Days

• Develop comprehensive understanding of all payment flows, tax systems, and compliance requirements
• Successfully lead your first major initiative or epic from requirements through delivery
• Establish or refine BA documentation standards and templates for the team
• Build strong working relationships with key stakeholders across product, engineering, compliance, and business teams
• Identify and present actionable process improvements to enhance team efficiency and product quality, We encourage initiative and creative problem-solving. If something can be better? Go build it.

Corporate Benefits + pension scheme support.

CopeCart empowers entrepreneurs to build sustainable income online.

We provide the all-in-one commerce stack enabling sellers to:

• Create and market digital products
• Scale subscriptions and recurring revenue
• Reach global audiences with localized payments

Thousands of sellers worldwide run their business on CopeCart - from coaches and creators to powerhouse digital brands.

The new generation of online entrepreneurship starts here. And you can help shape it.