IT Support Analyst

Infoverity is hiring an IT Support Analyst to be the first point of contact for our team’s technology needs - laptops, accounts, applications, and everything in between.

This is a hands-on helpdesk role built for someone early in their career, with a real path into systems administration, identity management, and security operations. You will work alongside our Information Systems team and get exposure to a modern cloud-first environment: Google Workspace, Microsoft 365, Jira, and Endpoint Management. ** THIS PERSON MUST BE LOCATED IN CENTRAL OHIO AND WILLING TO COME INTO INFOVERITY’S DUBLIN OFFICE 2-3 DAYS PER WEEK **, Serve as the first point of contact for internal IT requests - ticket, chat, and walk-up * Troubleshoot laptops, mobile devices, peripherals, and connectivity issues on Windows, Linux and MacOS * Handle account access, password resets, and everyday questions across our collaboration and business tools * Image, configure, and ship laptops; maintain hardware inventory and coordinate warranty repairs * Partner with HR and hiring managers on new hire setup, role changes, and offboarding * Run routine patching and software updates, and help verify device compliance * Write and maintain knowledge base articles and how-to guides that cut down repeat tickets * Escalate what is beyond your scope, and spot patterns worth fixing at the root, Experience with a ticketing system such as Jira Service Management * Exposure to Entra ID, MFA, or SSO * Endpoint or mobile device management tooling * Basic scripting in PowerShell, Bash of Python * Foundational networking - DNS, DHCP, VPN, Wi-Fi * Interest in cybersecurity or Azure

1-2 years in IT support, helpdesk, or desktop support - internships, campus IT jobs, and co-ops count * A degree in IT, MIS, Computer Science, or a related field * Comfort troubleshooting Windows and macOS laptops and common business tools * Strong customer-service instincts: patience and clear explanations * Organization - you can juggle several open requests and know what is still outstanding * Curiosity about how systems work, and interest in learning identity, SaaS administration, and security * Ability to lift and move computer equipment, and occasional flexibility for after-hours maintenance or urgent issues

Infoverity is a leading systems integrator and global professional services firm driven to simplify and maximize the value of their clients’ information. Founded in 2011, Infoverity provides complementary services for many digital initiatives, including MDM and PIM Strategy and Implementation, Data Governance and Analytics, Content Management, Data Integration, Enterprise Hosting, and Operational Services that help large enterprises in the retail, consumer goods, manufacturing, financial and healthcare sectors simplify and maximize the value of their information. Infoverity, a 100% employee-owned company, has been on the Inc. 5000, recognized by IDG’s Computerworld as one of the Best Places to Work in IT, as a Wonderful Workplace for Young Professionals and as a “Best Place to Work” by Inc. Magazine and Business First. Infoverity’s global headquarters is in Dublin, Ohio. The EMEA headquarters and Global Development Center is in Valencia, Spain. Additional offices are located in Germany